Mortgage Quality Assurance Manager jobs in Gainesville, FL

Essex mortgage is hiring a SPOC Manager to assist our Servicing Department! We are looking to bring on a friendly, self-motivated, team player who seeks the opportunity to grow and learn.

Essential Duties:

• Monitor and direct the workflow/loan activity in the assigned areas.
• Develop and train team while ensuring compliance for the assigned areas.
• Have a thorough understanding of the business unit's operational processes and the implications on other groups that function within the operations.
• Ensure their team is working closely and effectively with their partners in the management of their loans
• Oversees the assigned staff ensuring that each area is following state and federal regulations and that all transactions are completed within required timeframe
• Train and mentor team members and ensure professional development while meeting company core values.
• Prepare related reports and audit current procedures to monitor and improve efficiency of operations.
• Gathers collections data for data reporting to management.
• Prepare, analyze and present metrics/updates monthly and quarterly to Mgmt.
• Assist with the design and implementation of collections strategies and workflows.
• Responsibility for the research and resolution of escalated delinquent customers, including write-off or turn over to a collection agency.
• Special analysis and preparation as required.
• In coordination with manager, develops proper collection methods/strategies.
• Provides on the job training to employees.

Job Complexities

• Accounts assigned at this level are typically complex with multiple invoices and clients, customers that are difficult to manage; customers that require special handling or need a higher level of tact and sensitivity or that have a high value of delinquency.
• Anticipates patterns and links; looks beyond the immediate problem to the wider implications.
• Generates new and innovative solutions to complex problems.
• Trains team members to enhance the borrower experience

Supervision Received or Extended

• Works under general supervision setting own priorities and objectives.
• Relies on experience and judgment to plan and accomplish goals.
• A wide degree of creativity and latitude is expected.
• Supervises daily work activities of a functional area
• Typically provides direct supervision to non-exempt employees
• Selects and coaches talent; holds employees accountable for results
• Receives assignments in the form of objectives with goals and the process by which to meet goals
• Work is reviewed in terms of meeting department, product or project objectives and schedules

Knowledge and Skills/Technology Used

• Advanced knowledge of Billing and Collections procedures.
• Advanced knowledge and understanding of State and Federal Fair Debt Collections Laws, US Bankruptcy Code, and Bankruptcy procedures and regulations.
• Excellent customer service skills and the ability to manage conflict and negotiate successful outcomes.
• Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work.
• Able to drive workload, mentor and assist in training of team members.
• Able to support supervisor during absences.
• Able to thrive on working in a fast paced environment, prefer managing multiple priorities within a high-energy, collaborative, fast moving environment.
• Must be able to interact and communicate with individuals at all levels of the organization.
• Must be able to analyze and interpret complex documents to make sound decisions and recommendations.
• Excellent verbal and written skills.
• Strong attention to detail, goal oriented.

EDUCATION, EXPERIENCE/SKILLS

• Bachelor’s degree or equivalent combination of education preferred
• 3 years of directly related experience
• 2 years demonstrated experience in a lead or supervisory role

COMPUTER & EQUIPMENT SKILLS

• Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)
• Word processing (speed and accuracy)
• Email
• Internet software
• Use typical office equipment (computers, phones, copiers, scanners, etc.)

REASONING and MENTAL ABILITIES

• Uses critical thinking skills to interpret instructions furnished in written, oral, diagram, or schedule form and to analyze complex documents like contracts and technical directions.

PHYSICAL ABILITIES

• Vision (with or without correction) sufficient to read a computer screen at 20 inches and to operate office equipment or a car.
• Clear speaking on the telephone and in person; hearing within normal ranges in noise environments typical of office.
• Able to sit for long periods of time at computer or other work station and in meetings.
• Able to finger and feel in order to use equipment, computers and operate equipment.
• Able to lift 10 pounds occasionally unassisted.

Essex Mortgage is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran status, disability or any other characteristic protected by law.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Ocala, FL 34475: Relocate before starting work (Required)

Work Location: In person