Motorcycle Mechanic/Repairer jobs in Charlotte, NC

Job Title: Sales Manager/Desk Manager

Department: Vehicle Sales

Reports To: Director of Operations

Job Type: Full Time

Position Summary: Manages employees and operations of the sales department.

Required Experience: Outgoing, friendly personality and superior communication and customer service skills. Knowledge and experience of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to learn quickly. Must be able to get along with a broad customer base. Willingness and ability to work a flexible schedule, including weekends.

Major Duties and Responsibilities

1)Sales Department Operations

· Oversee and manage all operations of new and pre-owned vehicles.

· Ensure sales department contributes acceptable levels of gross and net profit.

· Ensure sales personnel are well trained, motivated, and available when needed.

· Determine sales quota’s for sales personnel in accordance to their skill levels.

· Oversee sales, trade-ins, and delivery of all new and used vehicles.

· Maintain a sales history and/or vehicle history log book.

· Establish realistic forecasts.

· Initiate and maintain an inventory control system along with net profit objectives which eliminate the possibility of “lower than anticipated” profits.

· Become familiar and efficient with all phases of the computer system required for sales management.

· Maintain a balanced new unit inventory in proportion to sales.

· Establish procedures to ensure timely and proper completion of all paperwork.

· Maintain clean efficient facilities.

2)Customer Service

· Provide prompt, dependable, high quality, vehicle sales to customers by using current pro-active feature benefit sales techniques.

· Greet customers immediately, in a courteous and friendly manner.

· Handle telephone transactions quickly, and courteously.

· Ensure customers are properly qualified for needs, wants, and ability to buy.

· Institute a feature / benefit selling methodology so that all customers receive consistent treatment when doing business.

· Ensure cross sales of P&A, financing, general merchandise, warranties, HOG Dues, insurance products and services.

· Develop and ensure use of a common and consistent quotation methodology for vehicle sales, trade-ins and purchases.

· Establish and ensure road test, pre-delivery inspection, and vehicle delivery policies and procedures are followed.

· Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.

3)Management

· Maintain sales follow‑up programs.

· Maintain budgeted revenue and expense objectives.

· Develop promotional campaigns in conjunction with the parts and service departments.

· Maintain efficiency reports on sales representatives.

· Provide reports to GM, as requested.

· Develop monthly and annual objectives for the department in collaboration with GM.

· Attend training sessions to keep current with sales department issues.

Supervisory Responsibilities

• Establish departmental work schedule, balancing the work load of all employees.
• Train Sales Representatives to use consistent and current sales methodologies.
• Set policies and procedures for sales department.
• Manage employee performance (evaluate and council) and conduct performance reviews in a timely manner.
• Assist with recruiting, interviewing, hiring, and terminating employees.
• Forward records of all employee performance reviews, disciplinary actions, job promotions, pay adjustments and letters of recommendation to appropriate personnel for placement in personnel files.
• Provide training for all sales employees (seminars; workshops; sales schools, etc.).

Commitments

• Treat all employees and customers fairly, courteously, and with dignity.
• Model superior customer service behavior for all sales personnel by maintaining positive relationships with customers, employees GM and owner(s).
• Remain current with all sales department training available by reviewing ProSell & P.A.C.E. tapes and attending seminars, workshops, and other related training programs.
• Be prompt and available for flexible scheduling.
• Be honest and fair in all business dealings.
• Demonstrate an interest in growing the sales business.
• Focus on quality.

Qualifications & Job Requirements

• 5 years progressive experience within the sales department of a motor vehicle dealership.
• Prefer knowledge and experience with sales of Harley-Davidson/Buell motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Motorcycle license or the ability to obtain one

Physical Demands

• The noise level in the work environment is occasionally loud.
• Occasionally requires the ability to balance and push an 800 lb. motorcycle.

Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.

Compensation:

• We offer a top employer contributing benefit package to include: health, dental and life insurance. Dealership offers a principle 401K program, paid vacation and a great environment to excel and grow. Relocation assistance negotiable. You will receive paid training and enjoy employee discounts.

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Experience level:

• 3 years

Supplemental pay types:

• Bonus opportunities
• Commission pay

Experience:

• Motorcycle Sales: 3 years (Required)

Ability to Relocate:

• Matthews, NC 28105: Relocate before starting work (Required)

Work Location: In person