National Accounts Manager jobs in Mesa, AZ

About Us:

EMCOR Mechanical Services, Inc.(EMS) is part of EMCOR Group, Inc. (NYSE:EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses. EMS is a nationwide group of 28 operating companies and over 5,800 employees. EMCOR Mechanical Services, Inc. is at work in virtually every market across the country. With offices nationwide, EMCOR Mechanical Services (EMS) companies are some of the best equipped, most highly certified mechanical construction organizations in their local markets. From healthcare and education to technology, transportation, retail, government, and more, you’ll find EMS companies operating in a wide array of environments.

Job Title: Vice President and General Manager, National Accounts

Job Summary: EMCOR Mechanical Services (EMS) has an immediate need for a Vice President & General Manager to lead a team of national HVAC/Mechanical Salespeople and the National Accounts Business. This role will be responsible for the creation, launch, and ongoing operations of the HVAC National Accounts business. In this role, direct reports will include a General Manager for the business, associated Account Managers assigned to accounts, and the Sales Team. The core focus will be driving continued sales growth and successful operations of our key HVAC National Accounts. This position is accountable for the sales performance of the national team and also accountable for the total performance of all account managers assigned. This includes, but is not limited to, achieving/exceeding sales goals, operational performance objectives, revenue and profit plan, employee retention, productivity, and growth for your team. This position reports directly to the Executive Vice President, Solutions of EMCOR Building Services. This position can be performed remotely.

This position will help develop and execute strategic direction and be accountable for implementation of identified strategic programs. The VP / GM will lead, plan, direct, and support all salespeople and account manager activities in order to maintain and improve overall sales growth, account performance, and client retention.

Essential Duties and Responsibilities:

Leadership

• Exhibits confidence in self and others
• Inspires and motivates others to perform well
• Effectively influences actions and opinions of others
• Accepts feedback from others
• Gives appropriate recognition to others.
• Displays passion and optimism
• Inspires respect and trust
• Mobilizes others to fulfill the vision

Business and Operations Planning. The VP/GM will be responsible for ensuring alignment with the business and the client’s overall objectives and performance measurements through the sales team and account manager team.

• Alignment of sales goals with the Business across appropriate vertical sectors.
• Identification and execution of specific strategies to drive sales performance.
• Use a collaborative process to review each Service Level Agreement (SLA) and Key Performance Indicator (KPI) to document and trend performance and results
• This position will lead the company’s specific management strategy for our account managers by developing a three (3) year time line which includes operating and financial planning.

Scope Decisions. Identify best practices and KPIs that will be used to manage and evaluate performance.

• Identify critical services that will be required, and potential consequences should these services not be carried out in accordance with the Business Plan. The Business Plan shall also include a contingency plan for each of the critical services in the event they cannot be carried out.

• Service Level Agreements. Measuring performance is critical in our ability to continuously improve services. The General Manager will drive the service levels across the portfolio, working with key client and account management personnel to develop specific performance metrics that are based on business strategy and operational and business requirements.
• Monthly Reporting. The General Manager will analyze monthly reports to ensure strategic alignment and optimal delivery of service while also identifying key operational and financial improvement opportunities.
• Account Review Meetings. The account managers will regularly meet with clients to discuss performance results, operations reviews, work management process reviews, etc.; monthly and quarterly meetings will be used to evaluate performance results and address issues and overall business objectives.
• Interface with client point of contacts (POCs) as needed
• Coordinate consistent service delivery
• Responsible for putting in place appropriate plans and programs to meet and/or exceed the client objectives within the account.
• Responsible for helping set the strategic direction and implementation of business initiatives.
• Responsible for establishing goals and performance criteria and measurement processes to proactively manage the business.
• Responsible for cost effectiveness, consistency, quality, accuracy and performance to business standards.
• Represent the organization including managing the business relationships as well as performance of strategic alliances and joint ventures in assigned area.
• Responsible for the strategic planning and management of current and future client locations including assessing alternatives and understanding future client requirements to ensure adequate future growth and development in assigned areas.
• Responsible for ensuring effective customer satisfaction, service and relations by implementing processes and technology to deliver quality products and services
• Responsible for creating a consistent operational image, implementing account wide initiatives and producing a quality product in accordance with Company standards.
• Responsible for driving continuous improvement and innovation throughout the account.
• Responsible for ensuring high staff productivity and morale by working and ensures staffing with carefully selected people
• Champions HR initiatives and make the function an integral part of the organization at all times
• Responsible for creating an environment that gives team members and teams responsibility/authority to achieve goals, and then hold the team and team members accountable for accomplishing them.
• Responsible for the achievement of assigned team member’s responsibilities by providing guidance, mentoring, coaching and feedback to team members. Establish performance objectives, expectations and regular appraisals against those objectives and expectations.
• Ensure associate growth and development through mentoring and training.



Qualifications:

• Relevant Bachelor’s degree, or equivalent combination of education and experience, Advanced education or Master’s degree preferred.
• Seven to ten years related Sales or Sales Leadership experience and/or National Account management in an organization selling and/or managing National Accounts preferred.
• Must have multi-site/account experience, ability to identify best practices within industry and a proven ability to apply across contract scope.
• Experience with Work Order Management Systems (CMMS) is required.
• Extensive HVAC / mechanical services / projects experience
• Experience with CRM tool and related reporting
• Ability to travel a>50%, especially during the first year.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Experience with operations and maintenance for HVAC National Accounts and in building operations and building equipment.
• Ability to read and comprehend instructions including, but not limited to, safety policies and procedure manuals
• Requires use of MS Project, Word and Excel.



The successful candidate will also exhibit the following competencies, and skills:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations;

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Customer Service – Effectively manages challenging customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict; Maintains confidentiality; Remains open to others' ideas and tries new things.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.

Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Strategic Thinking - Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Decision Making - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.




We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Compensation Range: $140,000 - $160,000

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.

EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.




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