The National Accounts Manager typically work with national accounts and other strategically important clients. Develops relationships with the largest and most complex clients in order to increase revenue. Being a National Accounts Manager has detailed knowledge of products and services being offered and ensures that products and services consistently meet client needs. Pursues relationships with potential new accounts and seeks business expansion opportunities with current clients. In addition, National Accounts Manager visits client locations periodically to ensure client satisfaction and promote ongoing contract renewal. Provides sales quotations and responds to requests for proposals. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being a National Accounts Manager works autonomously. Goals are generally communicated in "solution" or project goal terms. May provide a leadership role for the work group through knowledge in the area of specialization. Works on advanced, complex technical projects or business issues requiring state of the art technical or industry knowledge. Working as a National Accounts Manager typically requires 10+ years of related experience. (Copyright 2024 Salary.com)
Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.
Ignite is currently seeking a driven, detail-oriented Customer Service Team/Accounts Manager to join our team supporting Transportation Family of Systems, in Montgomery, Alabama. This position is expected to be onsite.
Primary duties are to oversee and manage Air Force Cargo Management Operations System (CMOS) accounts management activities per the program’s Accounts Management Plan (AMP). This requires tracking, documentation, and record keeping of user accounts along with all contact with users to perform these duties.
Secondary duties may include providing technical and administrative subject matter expertise regarding unique system requirements for CMOS along with secondary support for the other supported systems (will be provided on-the-job training). The position will provide Level-2 helpdesk support as required to assist end users of CMOS (will be provided on-the-job training). The person in this position will report to the contract lead and regularly interface with the customer as well as other team members to resolve program and/or software development issues.
Responsibilities include:
Secondary duties are as follows:
Job Requirements and Qualifications:
A minimum of 2 years of cargo transportation work experience and/or the use of the Air Force Cargo Management Operations System (CMOS).
Preferred Qualifications:
Security Clearance Requirements:
Must have an active SECRET Clearance or the ability to obtain one.
Education Requirements:
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