Network Administrator jobs in Oakland, CA

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Learning Management System (LMS) Administrator III is a member of the Employee Experience Team, supporting the learning and development of team members in one or more functional departments within the organization. With guidance from the Director of Learning and Development (L&D), the LMS Administrator III supports operations of the learning management system, maintains training records, coordinates training assignments, delivers customer service, and fosters continuous improvement by actively participating in the Quality Assurance Performance Improvement (QAPI) program.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Oversees the overall system set up and daily management of the LMS to ensure an efficient and effective delivery of content to learners.
• Schedules, coordinates, and communicates system maintenance and upgrades, creates technical requirements for LMS customizations and integrations, and works closely with vendor partners.
• In partnership with L&D, develops tactics to execute the organizational learning strategy from a system management, delivery and reporting perspective.
• Maps organizational learning needs to system functionality and builds custom reports based on organizational needs aligned to the LMS guidelines.
• Acts as an LMS consultant, providing best practice insight into all LMS functionality including creating events, sessions, curricula, evaluations, email notifications, custom reports, standard reports, and uploading content (e-learning modules, materials, videos).
• Monitors usage and adoption through reports.
• Stays current on latest products, system releases, processes, and industry trends.
• Maintains the training catalogue within the LMS by working with Educators to publish training materials, configuring training plans and curricula, and define parameters of training assignments.
• Screens items submitted for LMS publication for their adherence to best practices in training design to ensure a valid system of record and effective learning experiences for employees.
• Builds, tests, and validates assignments, groups, and security permissions.
• Tests course content and troubleshoots issues. 

• Coordinates ongoing audit readiness activities including conducting internal departmental quality assurance checks on training record maintenance activities.
• Documents training rosters, training attendance, and outcomes of evaluations.
• Follows up with Educators, Field Trainers, and Preceptors to collect and/or ensure training documentation is kept up-to-date.
• Monitors and reports training and evaluation completion and outcomes.
• Works with all DNWest departments to identify, upload, file, or archive any training records found outside of the LMS.
• Provides reports for internal audits such as those conducted by the L&D and Quality Systems departments.
• Provides reports for external, regulatory audits such as those required by CMS, UNOS, AATB, and processors. 

• Works with Quality Systems to identify controlled documents in the document control management system that are relevant to training in the training catalogue and update associated training references when appropriate.
• Assigns and schedules training activities such as orientation, onboarding, competency assessments, and other evaluations.
• Works with L&D and other stakeholders to coordinate planned updates to published training materials according to changes in practice, performance needs, effectiveness, and course maintenance schedules.
• Sends course descriptions, syllabi, and other explanatory documentation to employees.
• Manages the training and annual competency assessment calendars.
• Manages the Continuing Education Unit (CEU) program including the event application process and DNWest’s provider accreditations.

• Provides training to internal customers on training records and LMS use.
• Demonstrates a positive customer service orientation with both internal and external clients, management, vendors, and community groups.
• Maintains professional working relationships with multiple clients and vendors.
• Educates internal clients on the specifications for published materials and outcome tracking.
• Provides welcome information and LMS job aids to employees beginning orientation and onboarding.
• Identifies, researches, tracks, and ensures timely resolution or appropriate escalation of technical issues.
• Assists employees with training registration.

• Identifies and acts on opportunities to improve individual and organizational performance as well as effectiveness of the training program itself.
• Distributes, collates, analyzes, and reports surveys and other instruments to research learner reaction, knowledge acquisition, and performance outcomes.
• In collaboration with L&D, updates curricula and evaluation instruments according to changes in practice, performance needs, effectiveness, and course maintenance schedules.

• Skilled at leadership in project management.
• Working knowledge of instructional design methods such as ADDIE.
• Knowledge of reporting expectations for audits and compliance with regulations. 
• Knowledge of technical data processing procedures, policies, and best practices.
• Experienced at training others to use specialized software.
• Skilled at communicating technical information in terms understandable to non-technical end-users.
• Skilled at analyzing and troubleshooting software and hardware user problems.
• Strong Microsoft Office Suite skills, especially Excel.
• Ability to coordinate, support, and engage in multiple initiatives simultaneously.
• Ability to problem-solve creatively and utilize strong analytical skills in a fast-paced environment.
• Ability to work in a complex and changing environment independently and within a team; must be self-motivated.
• Perform various administrative support duties involving the use of independent judgment, personal initiative, and resourcefulness.
• Excellent customer service skills.
• Comfortable working with business stakeholders.
• Excellent verbal and written communication skills with the ability to document precise numbers and figures.

• 5 years of relevant experience as an LMS administrator required.
• 5 years of relevant experience in system user needs analysis, system maintenance, data entry, and reporting required.
• 3 years of relevant experience in project management or a certificate in project management preferred.
• Experience implementing an LMS preferred.
• Bachelor’s degree and/or certification in education, instructional design, talent development, or human resources preferred.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.