Network Control Center Director jobs in Duluth, MN

Network Control Center Director directs activities of the network control function of the organization. Determines quality levels for network transmission and performance and ensures levels are met. Being a Network Control Center Director requires a bachelor's degree in area of specialty. Typically reports to top management. The Network Control Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Network Control Center Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Network Control Center Director jobs

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Emergency Communications Center Director
  • Bayfield County
  • Washburn, WI FULL_TIME
  • Responsible for planning, directing and administering the overall operation of the Ashland-Bayfield County Emergency Communications Center (ECC).  This consolidated center is governed by the Ashland-Bayfield County Emergency Communications Center Board and serves all law enforcement, fire and EMS agencies in Ashland and Bayfield counties.   This is not a law enforcement position.Information Systems/Technology/Infrastructure
    1. Utilize a wide variety of specialized computer systems and equipment.  
    2. Access authorized State and National law enforcement computer systems.  Coordinate National Crime Information Center (NCIC) and Crime Information Bureau (CIB) training and certifications.
    3. Serve as subject matter expert on all communications systems, including radio, towers, data, phone, VoIP, and other methods of communications.
    4. Act as primary point of contact for service provision equipment/system problem resolution.  
    5. Manage all follow up with any service providers to ensure any automatic number identification / automatic location identification (ANI/ALI) issues are resolved.
    6. Make needed changes to Graphic User Interface (GUI) for the Communication Center.
    1. Regularly review the 9-1-1 system data for unusual calls, such as abandoned, misrouted, wrong agencies in the Emergency Services Number (ESN) etc. 
    2. Work with County GIS personnel to ensure databases, mapping system, and related infrastructure is properly maintained and updated.
    3. Ensure that the equipment and communication systems in the primary ECC (Bayfield County) and back-up ECC (Ashland County) locations are functional.
    4. Responsible for the maintenance of all 911 telecommunication lines.
    5. Coordinate with Ashland and Bayfield County Emergency Management Offices related to radio, repeater, tower and related infrastructure to ensure the efficient operation of the ECC.
    6. Assist with RFPs, Contracts, MOUs and other agreements related to equipment and technology utilized by the ECC. 

     Personnel Administration 
    1. Foster a positive organizational culture through behavior, demeanor and example. 
    2. Provide coaching, leadership, and mentorship to ECC staff.
    3. Coordinate training, certification, recertification, and development of ECC staff including new employees, short-term, and long-term training needs.
    4. Develop and monitor the ECC shift schedule ensuring proper coverage. 
    5. Ensures personnel understand policies and procedures. 
    6. Participate in the hiring, promotion, evaluation, discipline, or discharge of ECC staff in accordance with current county policy and procedures.
    7. Manage quality control and ensure dispatcher proficiency.  
    8. Attend training programs as required to keep current on issues affecting ECC operations.

    Interagency Awareness/Public Relations
    1. Coordinate public education and public relation appearances.
           2. Record and research all complaints from citizens and user agencies.  Use independent judgment in making recommendations to effectively resolve the complaints.
           3. Serve as liaison with law enforcement, fire/EMS user agencies. 
           4. Work with user groups to review and recommend changes in policies and procedures.
           5. Coordinate with other agencies to ensure necessary exchange of information for maintaining 9-1-1 system.
           6. Attend meetings as required to represent the Communications Center.

    Administration
    1. Develop and recommend operational policies and procedures for the ECC and forward them to the Ashland-Bayfield County ECC Board for review and approval.
    2. Manage the daily dispatch operations of the communication center according to policies, procedures, and regulations. 
    3. Recommend, develop, implement and review standard operating procedures including training protocols.  
    4. Prepares, submits and administers the annual budget for the ECC. Work collaboratively with county administration and the Communications Center Board regarding the ECC budget.
    5. Prepares operational reports and records as requested.
    6. Assist in writing grants for additional funding and improvements. 
    7. Compile statistics on ECC activity.  Utilize this information and data to plan, organize, and implement program changes in the ECC as required. 
    8. Maintains complete and accurate records of all 9-1-1 systems transactions, adjustments, resolutions, etc. as necessary and appropriate.
           9. Monitor and forecasts trends in dispatch and industry operations, developments, and needs. Make recommendations for improvements or changes.

    Dispatching
    1. Receives calls of need or distress and dispatches necessary agencies, manpower, and/or equipment needed to handle the complaint or report.
    2. Receives emergency calls, determines the nature and location of emergency and services provided.
    3. Coordinates emergency responses and personnel to include fire department, first responders, rescue vehicles, wrecker services, and ambulance.
    4. Responds to inquiries and complaints from the public.
    5. Provides motor vehicle checks as requested by officers.
    6. Provides information to officers and other law enforcement agencies on records of stolen autos and wanted fugitives.
    7. Coordinates sirens and public alert systems as needed.
    8. Monitors closed circuit cameras and alarms located in the Communication Center. 
           9. Dispatches other personnel as needed to assist with inmate problems or disturbances and other duties as assigned by a supervisor. Monitor all system equipment and resolve system alarms.
          10. Records all services on CAD (Computer Aided Dispatch) and enters information in the Records Management System.
          11. Records radio communication transmission on the CAD.
          12. Records other communication received or dispatched as appropriate.
          13. Enters warrants, articles, and missing persons into the CIB (Crime Information Bureau) computer system.
          14. Monitors and answers incoming telephone lines.
          15. Monitors and answers 911 telephone lines.
          16. Monitors and operates CAD and the Records Management System.
          17. Operates the TIME computer system on criminal and traffic information.
          18. Serves as Time Agency Coordinator (TAC) Administrator.
          19. Complete audits as required by CIB and the FBI
          20. Coordinates the warrant management program.
    Qualifications:
    • Minimum of Six years combined education and 911 Dispatch Experience which must include at least two years of full time 911 Dispatch experience.
    • Supervisory experience, preferably in a communications center or public safety answering point preferred.
    • A valid driver’s license required.
    • Must be eligible for and achieve certification in Emergency Medical Dispatch (EMD) and Transaction Information for the Management of Enforcement (TIME) system within one year of employment. Current certification preferred.
    • Successful completion of ICS-100, 200, 300 and 700 within one year of employment. Current completion of applicable ICS series preferred.
    • Ability to type a minimum of 40wpm.
    Physical Requirements: 
    A.         May require sitting in one location for extended periods of time.
    B.         Extensive keyboard entry.
    C.         Extended periods of time viewing multiple computer monitors.
    D.         Ability to hear and distinguish various ring tones.
    E.         Occasional lifting of 30 pounds or less.
    F.         Must be able to hear effectively and speak clearly on a telephone and over radio.
    G.        Mobility sufficient to move unassisted throughout the communication center and to evacuate the building if necessary.
    H.        Eyesight sufficient to read text, maps and graphics, corrected or uncorrected from a variety of sources. Knowledge, Skills, and Abilities:
    • Knowledge of federal and state constitutions, state law, and county ordinances, and FCC rules and regulations.
    • Knowledge of policies and procedures governing the operation of the Communication Center.
    • Knowledge of law enforcement, fire and EMS techniques and procedures.
    • Knowledge of general management principles.
    • Knowledge of office record keeping and CAD systems, Microsoft operating systems and applications.
    • Knowledge of Ashland and Bayfield County radio and radio tower systems.
    • Ability to read maps (computer and/or paper) and quickly identify locations.
    • Knowledge of the 9-1-1- system and all equipment involved.
    • Working knowledge of computers, door, camera controls, and other equipment used in the Communication Center.
    • Ability to understand and follow oral and written instructions.
    • Ability to perform data entry proficiently.
    • Ability to prepare accurate and complete reports.
    • Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations while effectively dealing with irate citizens.
    • Ability to deal courteously and communicate effectively with public, officers, and staff.
    • Ability to interview and gather facts from complainants and/or victims in an appropriate manner. 
    • Ability to read and interpret statutes, ordinances, and regulations.
    • Ability to use county office equipment and programs, including but not limited to: email, telephone, computer, photocopier, printer, fax and Microsoft Office programs
    • Ability to maintain regular, consistent and reliable attendance.
    Ability to learn and become familiar with the geographic layout of Ashland and Bayfield Counties.
  • 12 Days Ago
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Executive Director
  • Hartley Nature Center
  • Duluth, MN FULL_TIME
  • About the Position The Executive Director (ED) holds responsibility for day-to-day operations as well as working with a Board of Directors to shape the future of the organization through values, leade...
  • 5 Days Ago
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Wisconsin Native American Tobacco Network (WNATN) Program Director
  • Great Lakes Inter-Tribal Council Inc.
  • Lac du Flambeau, WI FULL_TIME
  • Great Lakes Inter-Tribal Council is a non-profit organization formed by the Native American Tribes of Wisconsin. We serve all WI tribes by providing administration of grant-funded programs either dire...
  • 21 Days Ago
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Pharmacy Director
  • Lac Courte Oreilles Community Health Center
  • Hayward, WI FULL_TIME
  • LAC COURTE OREILLES COMMUNITY HEALTH CENTER 13380 W Trepania Road  Hayward, Wisconsin 54843-2186 Telephone: 715-638-5100 Administration Fax: 715-634-6107 Medical Records Fax: 715-634-2740 Position De...
  • 29 Days Ago
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MICM Residential Director
  • MacPhail Center for Music
  • La Pointe, WI TEMPORARY
  • TITLE: Residential DirectorREPORTS TO: MICM Director of OperationsSTATUS: Exempt; SeasonalSCHEDULE: Full Time, 1 FTE Madeline Island June 9 – August 5SUMMARYThe Residential Director is responsible for...
  • 9 Days Ago
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Director of Patient Experience
  • Ashland Medical Center
  • Ashland, WI FULL_TIME
  • The Director of Patient Experience is responsible for the development and implementation of strategies that improve patient satisfaction and engagement with the healthcare organization. The Director w...
  • 9 Days Ago
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0 Network Control Center Director jobs found in Duluth, MN area

About Duluth, Minnesota

According to the United States Census Bureau, the city has a total area of 87.43 square miles (226.44 km2); 67.79 square miles (175.58 km2) is land and 19.64 square miles (50.87 km2) is water. It is Minnesota's second-largest city by land area, surpassed only by Hibbing. Of its 87.3 square miles (226 km2), 68 square miles (180 km2), or 77.89%, is land and 19.3 square miles (50 km2), or 22.11%, is water. Duluth's canal connects Lake Superior to the Duluth–Superior harbor and the Saint Louis River. It is spanned by the Aerial Lift Bridge, which connects Canal Park with Minnesota Point ("Park Poi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Control Center Director jobs
$126,580 to $169,923
Duluth, Minnesota area prices
were up 1.3% from a year ago
View detail

What does a Network Control Center Director do?

Network Control Center Director in New Britain, CT
A network control center serves as a data center to provide communication support to Bagram, to include server maintenance and backup, event logging, virus definition managing, and email routing.
December 02, 2019
Network Control Center Director in Champaign, IL
In addition, the network control center performs non-secure internet protocol router network and secure internet protocol router network service management to eliminate network vulnerabilities and ensure reliable connectivity.
January 06, 2020
Network Control Center Director in Portland, OR
A customer may obtain Space Network support by submitting specific schedule requests to or establishing generic requirements with the NCCDS.
December 29, 2019