Network Control Center Director jobs in Saginaw, MI

SIGN ON BONUSES FOR THE ASSISTANT CRISIS CENTER DIRECTOR POSITION!

• $300 after 90 Days of continuous employment
• $700 after 6 Months of continuous employment

Talk to the recruiting officer for details.

About us

Listening Ear is a human service not for profit organization serving communities in Central and Northern Michigan. We are committed to the people we serve through any of our varied programs including:

• Crisis Center Call Line
• Adult Foster Care Services
• Community Living Support Services for Individuals in Their Own Home
• Child Foster Care Placing Services
• Applied Behavior Analysis Therapy
• Child Sexual Abuse Therapy
• Runaway and Homless Youth Services
• Transitional Living Services for at Risk Youth Transitioning into Adulthood
• Affordable Housing Rentals for Individuals and Families

Listening Ear is committed to providing a workplace free from discrimination or harassment. We do not discriminate with respect to compensation, training, performance evaluation, or discipline on the basis of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, military or veteran status, or any other characteristic protected by law. We expect every employee to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Position Summary: The Assistant Crisis Center Director (ACCD) is responsible for assisting the Crisis Center Program Director in monitoring and assessing all programs of the Crisis Center to include the 24 hour crisis line, after-hour mental health lines, information and referral, Community Services Council, training programs, and volunteer administration. This position will answer calls as an crisis worker but will have additional responsibilities which may include coordinating public relations activities, quality assurance, and human resource management in the Crisis Center. This is a full time hourly position expected to work 40 hours per week within a variable schedule that may include nights and weekends.

Reporting and Supervision

The Assistant Crisis Center Director is immediately responsible to the Crisis Center Director and is expected to exercise considerable initiative and independent judgment in the performance of his/her duties. The ACCD is not a direct supervisor of other crisis center staff but is expected to model the professional conduct, technical skill, and work ethic expected of all staff. The ACCD may also be called upon to assist with interview, evaluations, and other related personnel tasks.

List of Job Duties

Basic Crisis Line Duties

• Provide crisis line phone coverage answering the phone, listening, and assisting callers.
• Provide online emotional support threw chat and/or text.
• Demonstrate the ability to respond appropriately to calls, provide information and make referrals, use empathy or direct approaches, transfer calls, log calls, and contact on-call or supervisor when necessary.
• Follow protocols when intervening in a crisis and/or assuming an advocacy role for vulnerable persons such as those affected by dementia, mental illness, or Alzheimer’s, respond to emergencies such as physical, sexual, and financial abuse, health and medical emergencies, hospitalization issues, risk of self-harm or harm to others, and ‘Duty to Warn’ situations.
• Assist in updating resources.
• Ensure phone room is kept orderly, organized, and clean.
• Control phone room access when on shift to ensure privacy and efficiency by:
• Protecting consumer confidentiality by discussing all concerns and reactions only with designated Listening Ear employees, and within the physical confines of our offices.
• Following guidelines as stated in the Program Statement
• follow the Listening Ear Manual of Operations and protocols/procedures described during training in the discharge of these responsibilities
• Complete all necessary dispositions and other required documentation and file in appropriate places.

Assistant Crisis Center Director Specific Duties

• Assist in staff meetings as directed and take meeting minutes.
• Assist with developing and conducting new hire and on-going program trainings as needed. Effectively seeking to ensure that staff job related skills are developed with required competency levels and quality is adhered to.
• Guide and counsel staff regarding management of crisis calls.
• Provide or ensure emergency back-up support to all Crisis Center Programs.
• Review call reports for accuracy.
• Provide debrief on demand for staff and volunteers.
• Participate in consumer care monitoring to review the quality of service and provide relevant feedback to staff.
• Create and edit schedule based on emerging trends and call volume.
• Maintain monthly, quarterly and yearly statistics of the Crisis Center. Share trends with Crisis Center Director, Management, and other appropriate stakeholders.

Required Knowledge, Skills, and Abilities

The Assistant Crisis Center Director is a key position within the Crisis Center team and expected to have skills in line with any crisis call center worker including (but not limited to) exceptional communication skills, proven respect for consumer confidentially, and attention to detail. The ACCD also must:

• Have the ability to set limits, maintain the role of the position, and to intervene appropriately to meet the needs of the persons served.
• Be capable of assisting the Crisis Center Director with program planning, development and implementation of services to consumers consistent with identified agency and community needs.
• Have the ability to use the computer and become familiar with the Crisis Center computer database program to the extent that training can be provided to staff and volunteers.
• Be proficient with Microsoft Word, Excel and Access. Must have good written, oral and communication skills and be able to complete required reports and follow written and oral instructions that are related to the position. The position requires attention to detail, thoroughness, and insight.

Education and Experience

Listening Ear is a skills-based employer and the appropriate candidate will demonstrate the required skills through work experience, certifications, and/or formal education.

Basic Qualifications

• 2 years of course work in a human service field from an accredited university or…
• 2 years of professional employment in human service agency…

AND

• 1 year of crisis call line or similar phone line experience

Preferred Qualifications

• Bachelor’s Degree in human service field from an accredited university or…
• 4 years of professional employment in human service agency…

AND

• 2 Years of crisis call line or similar phone line experience

Schedule, Travel Expectations, Working Conditions

The ACCD is expected to work 40 hours per week in a variable schedule that may include both weekends and overnights. This position is not expected to incur any travel. This is an office position with much time spent listening and talking on the phone.

Physical Requirements

This is an office position with most of the work being done seated. There is no lifting beyond standard requirements of a general office position.

Important Disclaimers

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer. Candidates for this position must pass all applicable background checks, physicals, TB tests, and provide three good letters of reference.

Listening Ear is an at will employer and may terminate a person’s employment at any time, with or without cause or notice. Nothing in this job description shall be interpreted to be in conflict with or to eliminate or modify in any way the at-will employment status.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Mount Pleasant, MI 48858: Relocate before starting work (Required)

Work Location: In person