Network Control Center Director directs activities of the network control function of the organization. Determines quality levels for network transmission and performance and ensures levels are met. Being a Network Control Center Director requires a bachelor's degree in area of specialty. Typically reports to top management. The Network Control Center Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Network Control Center Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Job Summary:
As a Network Operations Analyst you monitor endpoints and provide customer service from the Network Operations Center. The Analyst will be part of a Technical Operations Team that is the single point of contact for incident response and service requests from users.
Skills Desired:
Responsibilities:
Deliver Information Technology (IT) management and security services
Provide system monitoring, health, and status reporting
Administer and monitor system availability and performance Tools
Provide a single point of contact that users and operators can use to report, document, track, and resolve system problems and account issues
Interface with personnel and systems to track and resolve incidents
Create incident reports and provide recommendations
Support requests from local operations supervisor
Perform triage, solve straightforward system problems, and utilize appropriate tools
Monitor system configuration and status including servers, operating systems, and software applications
Provide Tier 1 and Tier 2 support and coordinate with SOC and Field Service Representatives (FSR) to resolve and document incidents
Receives calls, opens, and closes trouble tickets
Lead troubleshooting via CC Knowledge Base
Logs incidents and requests and further escalate issues as needed
Creates shift logs
Updates incident tickets for root cause analysis and corrective action(s)
Escalate/communicate issues as defined by policies and escalation procedures
Participate in on-call rotation
Must be a US Citizen
Other Duties as assigned.
Clearance Requirement:
A successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a SECRET clearance.
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0 Network Control Center Director jobs found in San Antonio, TX area