Network Control Center Manager jobs in Ann Arbor, MI

Network Operations Center (NOC) Manager

nuspire.com/careers

About Nuspire:                                                                       
Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cybersecurity experts use world-class threat intelligence and 24x7 security operations centers (SOCs) to detect, respond and remediate advanced cyber threats.

The Impact You Will Make:

The NOC Manager role is responsible for the 24/7/365 day to day operations of the Network Operations Center team.  This is a highly visible role, with the core focus of ensuring client services and feeds are in a healthy state while also supporting a range of Nuspire’s managed security services on various networking and security platforms.  The manager role ensures team accountability and performance goals are met within the department to help our clients become more secure and achieving their expected outcomes.

In This Role You Will:

• Lead a team of 3 shift leads and 24x7x365 NOC level 1-3 agents and technicians in a fast-paced environment that includes hiring, performance, coaching, and development of well-rounded, world-class professionals
• Responsible for managing and setting priorities for the monitoring and post-implementation support of Nuspire’s managed security services.  This includes firewall, wireless solutions vulnerability management and endpoint protection
• Ensure that all processes and day to day operations of the NOC team prioritize the company goal of helping secure our client’s environments
• Coordinate and collaborate with other leadership within the Service Delivery organization including Implementation, Engineering and Security Operations teams, and other internal stake holders to support existing technologies and services while assisting in operationalizing new products
• Proactive mindset of always improving existing processes.  Identify new opportunities for automation and process/practice improvements to improve the customer experience and add efficiencies to NOC monitoring and device management
• Plans, organizes, and directs the NOC Team including providing technical guidance to ensure the stable operation of Nuspire network customer facing infrastructure.
• Field technical escalations from the NOC team supervisors and assist with ensuring critical issues are dealt with in a timely and quality manner.
• Monitor all cases and incidents to  provide  accurate metrics and KPI’s while ensuring operational processes are being followed
• Responsible for managing and setting priorities for projects and initiatives while ensuring department core functions and duties are met
• Ensures the effective monitoring and response to hardware, software, and network problems.
• Manage relationships with third-party support organizations under your guidance along with SLA adherence

Competencies You Bring: 

• 6 years of experience in Networking, IT, cybersecurity or related field
• 2 years in a leadership role in Network or Security Operations
• Candidate must demonstrate an understanding of the seven layers of OSi model. In addition, possess a working knowledge of the functions of security devices, IPSec VPNs, TCP/IP, Routing, Switching, VRF, VLANS, and Bandwidth Utilization
• Candidate must have knowledge of next-generation firewall technologies and related network security devices
• Candidate must have experience with monitoring tools such as SIEM or network performance monitoring tools
• Ability to explain technical details to both technical and non-technical audiences
• Basic industry certification such as CompTIA Security , CompTIA Net , CySA or GIAC
• Associates or Bachelors’ Degree in Information Technology, or equivalent experience

Bonus Points If You Have:

• 8 years of experience in Networking, IT, or related field
• Experience managing teams across multiple geographies
• Hands-on experience or experience managing teams that utilize SIEM or monitoring systems
• Working knowledge of cloud platforms such as AWS, Azure and Google Cloud
• Operational knowledge in one or more of the following technologies/vendors; ServiceNOW, Fortinet, Palo Alto, Cisco ASA, Cisco Meraki, Cisco Firepower, Crowdstrike, SentinelONE, Windows Defender Suite, Qualys and Zabbix
• ITIL Foundations certification
• Vendor security certifications including Microsoft, Cisco, Palo Alto Networks, Fortinet, et.al.
• Advanced industry security certifications such as CISSP a plus!

Company Perks & Benefits:

• Opportunity to earn great experience and growth with a global leader in Cyber & Network Security
• Full benefits including but not limited to: Blue Cross Medical HMO and PPO Options, Mutual of Omaha Dental, Vision, Short-term and Long-term disability, Life Insurance, & 401k
• 100% Employer Paid Telehealth (Medical & Behavioral) for Employees & their families
• 100% Employer Paid Life Insurance
• 100% Employer Paid Employee Assistance Program (EAP)
• Twelve (12) paid holidays and monthly PTO accrual from your first day of employment, along with many opportunities to earn additional PTO through employee recognition awards and participation in ‘Nuspire Good Time’ Events.
• Thirty-two (32) hours of paid volunteer time per year.
• 'Nuspire Good Time' Events held regularly to build cohesion and collaboration with opportunities to earn PTO or other incentives
• Employee training and professional development programs available through Learning Management System (LMS), with full access to LinkedIn Learning and CBT Nuggets
• Certification Reimbursement Program
• Nuspire is an Equal Opportunity Employer

Nuspire Employee Culture:

Join for the excitement; Stay for the people.

At the core of Nuspire's business model is its emphasis on the human component. Our continued growth over 20 consecutive years allows employees to have constant opportunities to expand their role and responsibilities within the organization. The cybersecurity threat landscape is constantly evolving, and our talented team thrives on solving our clients’ complex cybersecurity challenges. This ideal is not only reflected in how Nuspire delivers services to its customers but also in how it treats its employees.

People who excel at Nuspire are motivated self-starters with a passion for delivering excellence with every client interaction. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside of the box experiences. We have a strong, diverse team of remarkable, curious, and experienced professionals—who also know how to have a little fun. If you’re looking for a career in an environment that thrives on change and is anything but ordinary, we want to hear from you. Our award-winning culture enables our employees to perform at their best.

Collaborate with an amazing team that tackles challenges together!

To find out more, please visit nuspire.com.

Recent Awards & Recognition: