Network Control Center Manager manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Directs testing, configuration changes, or upgrades to network hardware or software. Being a Network Control Center Manager oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Manager develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered. Requires a bachelor's degree. Typically reports to a director. The Network Control Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Control Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About Central Texas Food Bank
Central Texas Food Bank (CTFB) is a member of the Feeding America network. Based in Austin, CTFB is the leading domestic hunger-relief organization throughout Central Texas, serving 21 counties. With a focus on strengthening the food system and addressing the root causes of hunger and poverty, Central Texas Food Bank is launching an industry-leading strategy. The Food Bank is poised for innovative and thoughtful growth, and we’re looking for talented and dedicated team members to help execute our refreshed vision for Central Texas – the Food Bank is looking for you! We offer a diverse and inclusive workplace, professional development opportunities, and a culture of service. Join us as we chart our course with our core values, Compassion, Honesty, Accountability, Respect and Teamwork
Position Overview
Reporting to the Director of Network Services and overseeing a program of 3 team members, with four direct reports, the Manager of Network Standards and Capacity Services ensures the successful performance of the Network Capacity and Compliance program. This position is integral to ending hunger in our 21 county service area by working with both internal and external stakeholders including a network of 250 Partner Agencies and community partners. The ideal candidate must possess successful experience in management of team members, management of programs with adherence to compliance and regulatory standards, and the ability to lead and nurture capacity building.
Relationships
Building and maintaining collaborative and meaningful relationships is a core component of this position. Internally, this role must nurture strong connections with colleagues on various teams but especially with the Logistics, Warehouse, and Food Industry departments. Demonstrated professionalism and effective communication skills to achieve goals are necessary for this role.
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