Network Control Center Manager manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Directs testing, configuration changes, or upgrades to network hardware or software. Being a Network Control Center Manager oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Manager develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered. Requires a bachelor's degree. Typically reports to a director. The Network Control Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Control Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Purpose:
This position is responsible for managing outside plant (OSP) engineering activities for strategic projects and initiatives, maintenance activities and underground infrastructure. This position will provide leadership and development for the OSP Engineering teams while ensuring proper network designs are engineered in a manner that meets customer demand for service delivery, internal build schedules, provides for future growth, and falls within budget parameters. This position will develop and maintain reports to measure performance, adherence to SLAs, and budgetary analysis. Managing and scheduling contract resources may also be required.
Essential Functions:
Education:
Four years of College resulting in a Bachelor's Degree or equivalent
Degree in electrical, civil, mechanical, structural, or Computer Science engineering preferred
Relevant Work Experience:
8 to 10 years in related field
Special Knowledge, Skills and Abilities:
Supervisory Responsibility:
This position has one or more employee direct reports
Work Environment:
Work may be performed in various locations under varying conditions
Salary Range: $90,000 - $135,000
We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website atHawaiian Telcom Careersfor added security.