Network Control Center Manager manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Directs testing, configuration changes, or upgrades to network hardware or software. Being a Network Control Center Manager oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Manager develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered. Requires a bachelor's degree. Typically reports to a director. The Network Control Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Control Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Title: Network Operation Center Technician
Duration: 6 Months - This position will convert to the merit system
Location: Montgomery, AL, 36104
Interview : IN Person
Pay Rate: $21/hr
Skills Required: Learner/entry level role. 6-12 months knowledge and/or experience with LAN/WAN maintenance and support. 6-12 months call center/service desk experience. Good customer service skills. Experience and/or knowledge of voice and data circuits including troubleshooting and research. Experience and/or knowledge of incident ticketing systems (Service Now, Remedy, etc.).
Skills Preferred:
Experience Required: Typically has 6 -12 months of IT work experience or college equivalent coursework in infrastructure/network environments.
Experience Preferred:
Education Required: High School Diploma or GED.
Job Types: Full-time, Contract
Pay: $20.00 - $21.00 per hour
Benefits:
Schedule:
Work Location: In person
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