Network Control Center Manager manages the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Directs testing, configuration changes, or upgrades to network hardware or software. Being a Network Control Center Manager oversees monitoring of the network traffic and performance to identify and troubleshoot any issues. Leads incident response and implements standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Manager develops capacity planning forecasts and strategies. Manages relations with vendors and service providers and monitors performance quality to ensure required service levels are delivered. Requires a bachelor's degree. Typically reports to a director. The Network Control Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Control Center Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
EDUCATION AND EXPERIENCE
Any combination of education and experience is equivalent to graduation from high school. Must obtain Dispatch certification through the Virginia Department of Criminal Justice Service (VDCJS)
ENVIRONMENTAL HAZARDS
The job may risk exposure to extreme heat and/or cold, wet or humid conditions, noise, fumes, odors, moving machinery, electrical shock, traffic, and toxic or caustic chemicals. Risk of exposure to bio-hazard communicable diseases and bodily fluids
PHYSICAL AND DEXTERITY REQUIREMENTS
Must have the capability to hear, speak and see to communicate with the general public. Must have the strength and ability to apprehend, subdue and restrain criminal offenders. Physical exertion may be required to climb stairs and over walls, run, bend, twist, reach, crawl through tight spaces, kneel in confined areas; sit for prolonged periods of time; move/push/pull, or lift heavy objects exceeding 50 lbs.; Subject to 24-hour call back for emergencies. Requires annual physical and physical agility test; May require the operation of a firearm and standard office equipment. All staff members are required to utilize their Personal Protective Equipment (PPE) on the job. All staff members are required to utilize their Personal Protective Equipment (PPE) on the job. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
PERFORMANCE STANDARD
All Employees are expected to follow all Federal, State and local laws; effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the expectations of the Hampton Sheriff’s Office. Employees are also expected to lead by example and demonstrate the highest level of ethics.
ADDITIONAL REQUIREMENTS
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