Network Control Center Manager jobs in Oakland, CA

Description

Position Title: TAY Service Network Manager

Reports To: Chief Operating Officer (COO)

Community: Contra Costa County

Office Location: Richmond, CA (up to 50% hybrid role of in-person and remote)

Compensation: $71,958/annually, generous benefits package

Status: Full-time, Exempt

Anticipated Start Date: May 2024

TAY Service Network Manager - Position Summary 

The Contra Costa County (CCC) Transition Aged Youth (TAY) Service Network aims to ensure that every young adult (ages 18-25) on probation gets access to services and programs that meet their needs and support them to achieve their goals.

The TAY Service Network is sponsored by the Contra Costa County Probation Department through state funds (SB 678) intended to reduce recidivism among individuals on felony probation, mandatory supervision, and/or post-release community supervision by utilizing resources and making investments in evidence-based supervision practices and treatment interventions. In doing so, the TAY Service Network is designed to establish a collaborative system of support that will include aligning TAY-specific probation caseloads with TAY-focused supportive services and ultimately building the capacity of both the Department and TAY Service Network partners in working with justice-involved young adults. 

Fresh Lifelines for Youth (FLY) serves as the Network convener (i.e. “backbone” agency) to support the development and implementation of the TAY Service Network design. In this role, FLY convenes Network collaborative meetings, Network steering committee meetings, and TAY-centered case conferencing. As the “backbone” agency, FLY manages and facilitates the referral process and service coordination for every referred young adult into the Network. They will also provide training opportunities to TAY-focused probation officers and TAY Service Network Partners to further enhance the collective delivery of services to a young adult population.

FLY is hiring a TAY Service Network Manager to oversee this body of work in Contra Costa County. This position is newly-created and will be responsible for managing the activities of the Network, developing and sustaining Network partnerships, and data management and reporting for the Network.

Position Responsibilities

• Network Management

  • Coordinate the TAY Service Network meetings including scheduling, securing meeting locations, preparing meeting agendas, and ordering food. 

  • Facilitate monthly TAY Service Network meetings and partner with the COO to support the quarterly TAY Service Network Steering Committee meetings.

  • Manage and build out TAY Service Network communications with partners and young adults.

  • Coordinate and plan the TAY Service Network Training Plan

• Network Partnerships

  • Meet regularly with Contra Costa County Probation to ensure alignment and problem-solve through challenges.

  • Support a group of compensated TAY Advisors for the TAY Service Network to contribute to meeting and training planning

  • Sustain partnerships with current TAY Network Partners, including system partners and community partners

  • Cultivate new partnerships for the TAY Service Network

• Data Management & Reporting

  • Oversee the TAY Service Network Intake and Coordination of the referral process

  • Partner with the COO to implement the TAY Service Network Learning Agenda, including administering surveys to partners and youth adults and conducting quality assurance checks with Network Partners

  • Oversee Homeless Management Information System (HMIS) activities of the TAY Service Network, including attending relevant HMIS provider meetings and completing HMIS data entry 

  • Complete TAY Service Network contract reporting

Compensation & Benefits

This position is a full-time/part-time non-exempt/exempt role at a rate of $71,958/annually with differential pay options based on an advanced degree and, when applicable to the role, speaking another language. Our Total Rewards Package also includes the following: 

• Use a FLY-provided stipend towards various healthcare insurance options, dental, vision, retirement, life insurance policy, FSA (flexible spending account), dependent care, and more!

• 10 PTO Days

• 12 Holiday Days

• FLY provides 3-4 additional "rejuvenation days off" twice per year in July and December 

• Annual Wellness Funds 

• Annual Professional Development Funds

• Acupuncture and Chiropractic Care 

• Employee Assistance Program (paid for by FLY)

• Annual Staff Retreat, Holiday Party, End of Year Celebration, Team Off Sites, and other FLY Events. 

• Customize your Work Schedule (dependent on supervisor approval based on positional and departmental needs)

• Hybrid of In-Office and Remote Work (frequency of required in-person work is dependent upon the role)

• 8 Hours of Civic Engagement

• Mileage Reimbursement. 

At FLY, we have adopted a no-negotiation policy. This policy reflects our commitment to equity and ensuring that the offers we make to our candidates reflect competitive and appropriate compensation given the market and the role.

Our Commitment to Diversity, Equity, And Inclusion

At FLY, we embrace a diversity of identities, beliefs, thoughts, and experiences. We commit to creating an organizational culture of equity and inclusion to better serve our youth and communities. FLY is an Equal Opportunity Employer. We strive for an inclusive culture and a staff team that reflects diversity. Applicants for all job openings will be considered without regard to age, race, color, religion, sex/gender, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. We strongly encourage women; people of color, people who identify as part of the lesbian, gay, bisexual, transgender, and queer communities; people with experience in the juvenile justice or criminal justice systems; and people with disabilities to apply.  Fresh Lifelines for Youth is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or accommodation due to a disability, please contact us at (408) 263-2630 or compliance@flyprogram.org

COVID-19 Vaccination

At FLY, we are committed to the safety of our employees, clients, and all others who enter our workplace. As such, FLY would like to make clear that the COVID-19 vaccination is a condition of employment. However, FLY does allow staff to apply for exemptions based on medical history or sincerely held religious beliefs or practices. This must be approved through FLY’s compliance department. If you have any questions or would like to learn more, please contact us at (408) 263-2630 or email compliance@flyprogram.org

What to expect

• Application with 8-10 questions and an applicant screening question. 

  • No Cover Letter Required

• 2-3 Interviews (for many roles, at least 1 would be in person)

• Meet w/FLY youth

• Work Product (Done in advance of the Final Round Interview)

Qualifications

Position Requirements

The ideal candidate will have a deep commitment to equity, social, racial, and economic justice. They will have experience facilitating spaces with diverse stakeholders, demonstrate a clear commitment to youth voice, and have strong project management skills. The candidate will believe in FLY’s vision and mission and will resonate with FLY’s values: accountable, dedicated, respectful, equitable and just, loving, innovative, hopeful, and youth-centered.

Core Competencies: Skills and behaviors that FLY expects and develops all staff to exhibit across all positions at various levels of proficiency (early stage, intermediate  and advanced) 

• Cultural Responsivity: Demonstrates an openness and commitment to equity, justice, and belonging. This includes being aware of one’s own bias and privilege, building an understanding of systems of oppression, and valuing diverse perspectives; you take actions to learn and contribute to an environment that creates power-sharing, access, and opportunity within our community.

• High Quality: The ability to own your work, be accountable, and take initiative to produce high-quality results. This includes setting and achieving standards that demonstrate a high level of care and commitment to our mission, our population, our colleagues and our partners.

• Collaboration: The ability to work effectively within a team and intentionally across teams to contribute to FLY’s mission and agency goals. When working with others, you exercise your strengths and build on the strengths of others.

• Communication: The ability to convey information effectively with consideration of the situation and audience. This includes communicating clearly with people of different backgrounds and cultures in which you demonstrate self-awareness, empathy, and active listening. 

• Problem Solving: Applies critical thinking to problem solving that considers multiple perspectives and actively identifies creative solutions to address individual and systemic challenges. 

• Adaptability: The ability to adapt and respond to change effectively. This includes engaging in continuous learning, maintaining a solutions orientation, and proactively seeking opportunities to be supportive of change that  best serves our mission.

FLY’s Leadership Competencies: Skills and behaviors that FLY expects and develops all staff in Leadership positions to exhibit across various levels of proficiency (early stage, intermediate  and advanced) 

• Emotional Intelligence: Demonstrates self-awareness and the ability to process one’s own emotions and the impact and influence on others. This includes maintaining a compassionate and authentic perspective of issues and information that allows you to effectively work through challenges with teams and to respond with empathy.

• Change Management: The ability to recognize a need and assess the readiness for change. This includes effectively promoting and building commitment toward change and successfully guiding your team through the implementation process. 

• Strategic Decision-making: Effectively structures and facilitates inclusive decision-making processes. This includes responsibly making informed decisions to improve organizational health and impact through the use of key information to problem solve and to identify equitable solutions.

• Develops & Motivates Others: Motivates, inspires and supports teams and individuals through strong coaching, mentorship, and targeted development activities. Builds healthy and effective teams through regular feedback, collaboration, role clarity and conflict resolution.  

• External Relationship Builder: Invests in and builds strong, trusted and ongoing relationships with external partners and cultivates new relationships. This includes the ability to analyze and understand relationships as a strategy for achieving the mission, which often means navigating complex relationships while anchoring to FLY’s values.

• Project Management: The ability to create project plans, implement plans with effective delegation to team members, and manage those plans to intended impact, while adjusting the course when needed. This includes managing at various levels of complexity and scale, as well as anticipating potential barriers and evolving plans to achieve the desired impact.

Note on Qualifications: In FLY’s quest for an equitable hiring process, candidates are encouraged to apply even if they feel they only meet 75% of the position requirements.