Network Control Center Supervisor jobs in Ann Arbor, MI

Title: NOC Engineer/ Lead

Location: Jackson, MI (On-site)

Duration: 12 Months

Skills: Incident Management and ServiceNow

Job Description:

· Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.

· Monitoring and escalation of critical application as per the SOW.

· Generate and publish Application performance report

· Provide notification to customers and the service teams for Severity 1 events.

· Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.

· Central point of contact for technical support teams including status updates for on-going incidents/events.

· Must have aptitude and attitude to learn / work on new technologies.

· Should be willing to work in shifts 24x7.

· Create, update and document system processes and tasks as required.

· Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.

· Work Closely with Wireless technology groups

· Cisco IOS and APIC

· Juniper JUNOS

· Palo Alto firewalls

· Wireless technology (Cisco, Aruba, Juniper Mist , Meraki)

· SDN Technology (SDWAN, NSX or Similar)

· Layer 2 and 3 network concepts

· Routing protocols, OSPF and BGP

· Troubleshooting connectivity issues

· WAN networking concepts

· Network documentation

· IT Service Management applications

· Monitoring Tools & automation concepts

Basic Requirements

· 4 Years supporting event monitoring is preferred.

· Hands-on experience with the following:

o Alert monitoring tool experience required. HP Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.

o Incident Management and handling

o ITSM Tool (ServiceNow) exposure

o Telecommunication Equipment Knowledge (Radio, Wireless Networks,

o IT communication Tower Hardware.

o Application monitoring experience, SAP Monitoring preferred. (Tools – SolMan, CA Wily)

Job Type: Contract

Salary: $30.00 - $45.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift

Experience:

• Network operation center: 5 years (Required)
• ServiceNow: 2 years (Required)

Ability to Commute:

• Jackson, MI 49201 (Required)

Ability to Relocate:

• Jackson, MI 49201: Relocate before starting work (Required)

Work Location: In person