Network Control Center Supervisor jobs in Atlanta, GA

Responsibilities

• The Distribution Control Center (DCC) supervisor provides leadership and direction to operators responsible for monitoring and operating the Georgia Power Distribution System. This position is over operators assigned to the Atlanta Distribution Control Center (ADCC). This position ensures reliable operation of the distribution system by providing leadership for restoration efforts in response to events on the distribution system. This position is also responsible for operator’s development at every level. This position will be expected to work 12-hour shifts, including weekends, holidays, and during storm events and will be in the on-call supervision rotation.

Summary of Position Duties

• Responsible for the safe and reliable operation of the GPC distribution system

• Drive a safety excellence approach

• Responsible for creating an inclusive workplace environment in which all employees have a voice and are heard

• Responsible for performance management activities and business results for 10-13 operators

• Responsible for building and maintaining relationships with peers and internal customers (Region, TMC, TCC, etc.) at all levels

• Responsible for ensuring all applicable compliance requirements are met by all employees

• Ownership of development of new operators, including ensuring proper mentorship

• Review of reliability metrics and identify opportunities for improvement

• Respond to operational events with a learning mindset, thinking outside the box to identify and implement ideas to drive operational excellence

• Represent the DCC on company and system-wide committees to drive consistency and efficiencies in tools, procedures, and practices

• Make staffing and scheduling decisions for day-to-day operations and storm restoration

• Responsible for communication with area management and DCC management during critical outage events and other operational contingencies

Education

• High School Diploma or GED required

• Bachelor’s degree in engineering is preferred

Experience

• Five or more years of Distribution Operations experience

• Distribution System Operator experience is a plus

• Experience working multiple operating areas, including substation desk

• Experience with trouble and storm restoration

• Extensive knowledge of the SDOP

• Champion for Diversity, Equity, and Inclusion through words and actions

• Two or more years of performance management of employees (preferred)

Knowledge, Skills & Abilities

• Ability to communicate with a diverse group, including management, engineering, covered, and contract employees

• Demonstrated leadership skills and abilities including leading change, inspiring and motivating others, ensuring team and personal accountability, coaching and developing others

• Ability to work with internal and external customers to resolve conflicts to a mutually beneficial outcome

• In-depth knowledge of electrical distribution systems as well as distribution requirements, practices, and procedures

• Ability to act as a technical specialist

• Broad understanding of the company’s operations, policies, and procedures

• Extensive knowledge of TCMS (Trouble Call Management System), ARCOS (Crew Callout Systems), CSS (Customer Service Systems), SCADA and strong computer skills including proficiency in Microsoft Office Products

Behavioral Attributes

• Model "Our Values": Safety Excellence, Unquestionable Trust, Superior Performance and Total Commitment

• Must be able to lead and develop a diverse workforce, maximize team effectiveness, set high expectations of those around them and drive accountability

• Positively influences a culture of inclusiveness for everyone on the team

• Demonstrates ability to think strategically and help others do the same

• Demonstrates personal ownership and accountability

• Positive attitude and strong customer focus (internal and external)

• Must be a team player who seeks the greater good for the company

• Must be able to adapt to changing demands

• Must communicate candidly and transparently to build trust with all

Other Requirements

• Successful candidate must be available to support outages or other abnormal conditions outside of their normal work schedule. Including serving on an on-call rotation

• Spend at least 25% of the time with employees

• Must live in/near or be willing to relocate within reasonable distance from McDonough

• Relocation assistance available if needed

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 3288

Job Category: Engineering

Job Schedule: Full time

Company: Georgia Power