Network Control Center Supervisor jobs in Biloxi, MS

The Information Technology & Network Technician position involves skilled work in the field of computer systems.  The Technician must have experience in a Microsoft Windows Server and Workstation environment.  The primary role of this position is to provide first level desktop support for our administrative and health center facilities staff and providers.  This individual responds to help desk and management requests for support of end user desktops and hardware as well as related end user server, NextGen applications support, LAN, WAN and telecommunications environments.

Knowledge, Skills, and Abilities

• Ability to learn HIT and other applications as necessary.
• Knowledge of typical PC hardware and software installation.
• Knowledge of HIPAA and Health Information Technology (HIT) security risks and mitigation practices as applicable to role.
• Thorough understanding of LAN technologies.
• Excellent oral and written communication skills.
• Ability to work effectively as a member of the Coastal Family Health Care HIT support team.
• Basic troubleshooting skills.
• Ability to work well independently and in a team environment.

Qualifications/Education Requirements

Graduation from an accredited high school or GED certification; knowledge of Active Directory.

Core Competencies

• Prepares workstations by configuring hardware, software, printers and other peripherals.
• Performs troubleshooting, diagnostics and basic problem solving for desktops, laptops, tablets, printers and phones.
• Enhances workstation performance by installing upgrades/patches and recommending usage and other improvements.
• Manages reported items in the information systems trouble management system.
• Maintains hardware and software inventories.
• Tracks and documents actions by entering and updating IT support requests into Ticketing System.
• Acts as a point of contact for IT support requests via phone, email and remote control software.
• Required to carry a company supported cell phone.
• Monitors network firewall to identify network issues.
• Assists the Director of Information system in gathering pricing information and evaluating vendors for the purchase of new equipment.
• Troubleshooting computer, HIT system, and network issues.
• Opens tickets with IT vendors to resolve issues as necessary.
• Adds/Deletes domain users and create/delete accounts as directed by HR department.
• Assists Director of Information systems in managing active directory users including MS Exchange accounts.
• Provides input and assists Director of Information Technology in research for ongoing and upcoming projects.
• Provides input on security risks to the HIT system and mitigations as defined by the CFHC Risk Analysis process and as applicable to this role.
• Installs new cable drops to extend networks.
• Travels to various sites to perform repairs and routine maintenance of network and computing hardware.
• Performs related tasks as assigned.
• Performs other duties as required.
• Upholds, complies with, and enforces the Core Principles and Code of Conduct