Network Control Center Supervisor jobs in Indianapolis, IN

Description

This position serves as the Vital Link Donation Center in-house supervisor delivering real-time support services to Indiana Donor Network staff, external hospital partners, tissue/eye processors, Coroners, Funeral Homes and other recovery agencies to ensure that all aspects of donation are being communicated and coordinated in the most efficient and effective manner. This role will work a 7:00 p.m. to 7:00 a.m. shift.

Some of the key result areas are:

• Provides shift and case oversight to ensure seamless transitions and expedited processes of VLDC staff from shift to shift, referral to referral and/or case to case with solid knowledge of all current and pending activity for organ and tissue.
• Performs all aspects of the Clinical Support Coordinator role, as needed, to ensure an exceptional level of service is provided.
• Reviews and guides Clinical Support Coordinator documentation and assists in quality assurance audits.
• Provides exceptional customer service to Indiana Donor Network staff, donor hospitals, tissue processors and other essential entities involved with the donation process.

Qualifications

Successful candidates will hold an Associate’s degree.   In lieu of an Associate’s degree, prior supervisory/management experience in a health related field and/or a minimum of 1 year of successful employment within Indiana Donor Network.

Required Knowledge, Skills, and Abilities:

• Strategic thinking abilities; strong planning and organizational abilities; demonstrated adaptability and flexibility.
• Strong business ethics and integrity, and demonstrated high degree of confidentiality.
• Ability to respond effectively to common inquiries or complaints from customers, staff, regulatory agencies, or members of the business community.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Skill in transferring job-related knowledge/skills by training VLDC staff.
• Ability to represent the organization in a professional manner at all times and communicate and interact with nurses, physicians, hospital/transplant professionals, Indiana Donor Network employees, and members of the general community.
• Ability to remain calm in stressful situations.
• Skill in handling multiple tasks simultaneously.
• Knowledge of and ability to serve as a clinical resource to other staff members.
• Ability to make sound decisions and to identify what situations require escalation to higher levels; ability to use resources effectively.
• Skill in charting, including ability to accurately enter data into an online system and ability to instruct others in the process.
• Ability to create and give effective educational presentations.
• Skill in training others including creating an environment that promotes learning and explaining technical concepts/terms.
• Ability to serve 24-hour on-call shifts.
• Ability to work effectively in a team environment.
• Creative problem solving.
• Ability to identify and recommend improvements in policies, processes and procedures.
• Ability to make decisions under pressure.
• Ability to interact with Management internally and externally.
• Ability to lead effectively.
• Ability to work a rotating schedule including nights and weekends to ensure adequate coverage as well as support of the various shifts in the department.

Indiana Donor Network is committed to providing equal employment opportunities to all persons regardless of race, religion, color, gender, national origin, age, disability, ancestry, or sexual preference. Employment is subject to being able to pass a 9-panel drug test and a background screen. The screen includes verification from the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and the Office of Inspector General. Our employees enjoy fair compensation, excellent benefits and a rewarding, mission-driven environment.