Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
About Us
Join our team!
SentraCam, the premier commercial security division of Air Comm, draws upon over four decades of expertise in supplying communication and public safety equipment to a diverse clientele including police and fire departments, security firms, and businesses of all sizes. Recognizing inherent limitations in traditional security measures such as on-site guards and standard surveillance systems, we embarked on a mission to revolutionize business security. With an acute understanding of evolving threats and advancements in technology, we have pioneered a comprehensive solution designed to proactively detect and deter criminal activity in real-time. By seamlessly integrating electronic detection with remote monitoring capabilities, SentraCam offers unparalleled security coverage at a fraction of the cost. Our innovative approach ensures that your company's assets and personnel remain safeguarded against potential threats. Operating throughout Arizona, Colorado, and Utah, SentraCam stands as a trusted partner committed to enhancing the safety and security of businesses across the region.
Location | Tempe, AZ |
Employment Type | Full-Time, Regular, Non-Exempt |
Manager Position | No |
Reports To | NOC Manager or Designee |
Travel | No |
Revision Date | March 2024 |
Summary of Functions
Network Operation Center Specialist are responsible for investigating and resolving network faults and outages, while also reporting network status to stakeholders and enforcing system standardization policies. In addition, developing and executing test plans, verifying customer-related issues, and documenting incidents according to SLA guidelines. Troubleshooting and root cause analysis are key, with a focus on preventing future issues through documentation and procedure development.
Essential Duties and Responsibilities
Experience/Education
Knowledge, Skills, and Abilities
Physical Demands
The following physical activities or abilities are commonly, but not always, associated with the performance of this position. The actual requirements of this position will vary.
Work Environment
The job is primarily performed indoors in a traditional office setting.
Perks and Benefits
SentraCam offers a comprehensive benefits package including medical, dental, vision, a retirement plan, AD&D Insurance options, and more. We also reward our employees’ hard work with bonuses, paid time off, and paid holidays. As an added bonus, we also offer a brand-new facility with a gym and fully stocked coffee bar.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
It is the policy of SentraCam to fill every position without regard to race, color, religious creed, sex, marital status, physical disability, mental disability, medical condition, age 40 and over, national origin, ancestry, sexual orientation, gender identity, genetic information, military or veteran status, or any other basis made unlawful by applicable law. SentraCam is an equal opportunity employer, and strictly prohibits unlawful discrimination by any employee, including managers, supervisors and co-workers.
0 Network Control Center Supervisor jobs found in Mesa, AZ area