Network Control Center Supervisor jobs in Minneapolis, MN

Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Supervisor, Transit Control Center (TCC)
  • Metropolitan Council
  • Minneapolis, MN FULL_TIME
  • We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website. 

    We are committed to supporting a diverse workforce that reflects the communities we serve. 

    Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and prior to COVID provided more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

    How your work would contribute to our organization and the Twin Cities region: 

    Watch this informational interview to learn more about the Supervisor, Transit Control position.

    The Supervisor, Transit Control Center (TCC) will be responsible for managing and coordinating transit service ensuring scheduled service is provided.  The Supervisor, TCC responds to and resolves issues through the utilization of organizational resources; acts on transit service disruptions, emergency management, regional transit security incidents, accidents and medical emergencies.  Dispatches Transit Police for bus, light rail and commuter rail events.  Handles 911 transfer calls from local Public Safety Answering Points (PSAP).  Provides service support for Northstar Commuter Rail and Light Rail Transit (LRT) service interruptions.

    NOTE: This position will be required to work onsite at the Transit Control Center with hours including nights, weekends, and holidays.  

    Anticipated Hiring Salary Range: $34.95/hr. or $72,696/yr. to $39.67/hr. or $82,514/yr.
    Full Salary Range: $34.95/hr. or $72,696/yr. to $56.72/hr. or $117,978/yr.
    ** The salary displayed is the full salary range. The hiring salary will be determined based on the final candidate's qualifications, the Council's internal pay structures, and our total compensation package for the position. **

    This position will create an eight-month eligible list for current and future positions.
    • Responds to and resolves issues regarding regional transit security incidents, accidents, and medical emergencies.  Handles radio and phone reports of incidents and communicates information via computer aided dispatch (CAD)/automatic vehicle location (AVL) and 800 MHz radio system on multiple intra-agency and multi-agency Talk Groups.  Dispatches Transit Supervision and aids in their response.
    • Monitors and manages the on-time service performance for the Metro Transit fleet using the current AVL technology; ensures documentation and service resolution for operators running outside operating standards.
    • Resolves regional transit service disruptions to ensure scheduled service is provided by coordinating work fill, authorizing bus operator overtime, instructing bus operators and mechanics, and monitoring vehicle locations within the service area.
    • Dispatches and supports the Metro Transit Police, communicates and coordinates primary agency response with other agency PSAP's, checks and verifies warrants, license status and trespass records, contacts other police departments as needed within the state or nation-wide, monitors alerts on the criminal justice information system.
    • Makes mechanical service call decisions based on information received from bus operators and decipher differences between minor and severe issues; coordinates service with maintenance department.
    • Provides supervision and work direction to bus operators using 800 MHz radio, telephone and computerized text messaging; issue written performance records to include training requests, commendations, and Operator work violations.
    • Responds to and resolves general customer service concerns such as lost and found items, missing persons, safety and security issues, and transit policies.
    • Monitors various facility, equipment, security alarm notification systems, CCTV cameras, and determines and coordinates appropriate agency response.
    • Performs other related duties as assigned or apparent.
    Any of the following combinations of experience in transit, passenger transportation, public safety, emergency call-center, dispatching, or closely related field and completed education:

    • High school diploma/GED with seven (7) years of experience including one (1) year of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, or providing work direction to others. 
    • Associate's degree with five (5) years of experience, including one (1) year of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, or providing work direction to others. 
    • Bachelor’s degree or higher with three (3) years of experience, including one (1) year of experience in a management, supervisory, or lead role which could include time as a trainer, mentor, or providing work direction to others.

    *Metropolitan Council Employees Only. Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience.  You must attach your certificate(s) as proof of completion of the program to your application.  Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

    Program

    Number of years of supervisory experience program counts for 

    Metro Transit Leadership Academy

    1 year

    Project Management Development Program-12-month session

    1 year

    Project Management Development Program-6-month session

    6 months

    Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience.
      

    • Leading Self-Personal Effectiveness Certificate
    • Leading Self-Communication Certificate
    • Leading Self-Business Skills Certificate
    • Leading Others-Preparing for Supervisor Certificate

    6 months

    Other Qualifications:
    • Valid Driver's License and an acceptable driving record.
    • Typing at 25 wpm.
    What additional skills and experience would be helpful in this job (desired qualifications):
    • Degree in Business, Management, Operations, Transportation or closely related field.
    • Typing at 40 wpm or more.
    • Experience working in a call center or communication center environment that required accurate decision making and critical problem-solving skills.
    • Experience working in a fast-paced team environment.
    • Experience supervising (may include leading, coaching, providing work direction, and mentoring/training others) employees in a union environment.
    • Experience making relevant logical decisions and entering that information into oral and written reports.
    • Excellent customer service skills with the ability to conduct oneself professionally and handle sensitive and difficult issues in a clear and tactful manner.
    • Experience working with diverse communities and workforces.
    What knowledge, skills and abilities you should have within the first six months on the job:
    • Decision making/critical thinking skills: Recognizes the underlying causes or problems. Recognizes and considers the implications of alternative solutions and actions. Makes timely and sound decisions under conditions of risk and ambiguity.
    • Effective customer service skills: Requires the ability to balance interests of a variety of clients, readily adjust priorities to respond to pressing and/or changing demands.  Anticipates the needs of clients and is committed to continuous delivery of quality service.
    • Effective oral communications skills: The ability to communicate effectively with a diverse work group. Requires tact, courtesy, and cooperation in dealings with others where the primary purpose is the exchange of information.
    • Effective written communication skills: uses correct spelling, grammar and punctuation in written reports and correspondence. 
    • Basic skills in MS Word, Excel and other windows-based environment.
    • Work effectively in team environment: Consistently develops and sustains cooperative working relationships. Inspires, motivates, and guides others toward goal accomplishments.  
    • Multi-task and prioritize work in a fast-paced environment: Effectively handles key details on a day to day basis. Is aware of and attends to essential information and is thorough and accurate when managing work volume and tasks.
    • Ability to maintain situational awareness in a communications center environment. Requires understanding how current information, events, and actions taken may impact goals and objectives.
    • Ability to remain calm while working under pressure.  Requires handling of a variety of rapid-flowing information and ideas at once while maintaining a professional, focused demeanor. 
    • Decisiveness: The ability to exercise good judgment by making sound and well-informed decisions, perceives the impact and implication of decisions, makes effective and timely decisions, even when data is limited, or solutions produce unwanted and difficult consequences.
    • Ability to be flexible to changing circumstances; adapts behavior and work methods in response to current information, changing conditions, or unexpected obstacles.
    • Ability to read and interpret documents: union contracts, safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to learn the geography of the Twin City metro area and to read and interpret maps and geographical directions. 
    What you can expect from us:
    • We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
    • We encourage our employees to develop their skills through on-site training and tuition reimbursement.
    • We provide a competitive salary, excellent benefits and a good work/life balance.

    More about why you should join us!

    Union/Grade: Transit Management Supervisory Association / Grade G
    FLSA Status: Non- Exempt
    Safety Sensitive: Yes, subject to random DOT drug testing.

    Work Environment:
    Work is performed in a standard dispatch setting at a computer workstation for extended periods of time. May require travel between primary work sites to other sites. TCC Supervisors are required to be able to work days, nights, weekends and holidays.
     
    What steps the recruitment process involves:
    1. We review your minimum qualifications.
    2. We request your Work Record Evaluation (ATU employees only).
    3. We rate your education and experience.
    4. We administer a skills assessment.
    5. We conduct a structured panel interview.
    6. We conduct a selection interview.

    Once you have successfully completed the steps above, then:

    If you are new to the Metropolitan Council, you must pass a drug test and a background check which verifies education, employment, and criminal history. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and/or physical may be conducted if applicable to the job.  If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
     
    If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended. A driving record check and/or physical may be conducted if applicable to the position.
     
    If you are already an employee of the Metropolitan Council, you must pass a criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.
     
    All applicants' background checks and fingerprints must be cleared by the Criminal Bureau of Apprehension in order to be a user of their CJIS system. Failure to be cleared by BCA will automatically nullify any job offer extended.

    IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

    The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.
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Payroll and Benefits Supervisor (US-Remote)
  • Fix Network
  • Saint Paul, MN FULL_TIME
  • Fix Network has a remote Payroll and Benefits Supervisor opportunity in the United States. The Payroll and Benefits Supervisor will be supervising compensation, benefits, payroll and pensions at a man...
  • Just Posted

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Contact Center Representative
  • Farm Credit Network
  • Mankato, MN FULL_TIME
  • Compeer Financial is seeking collaborative, innovative and dynamic professionals to be a part of our Top Workplace culture! Tell me more about this opportunity. Position Overview: This position suppor...
  • 6 Days Ago

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Security Control Center Operator
  • U.S. Bank National Association
  • Saint Paul, MN FULL_TIME
  • At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succee...
  • 14 Days Ago

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Frattallone's Hardware & Garden Center - Garden Center Associate
  • Central Network Retail Group, LLC
  • Andover, MN FULL_TIME
  • The Garden Center Associate is responsible for care and maintenance of indoor and outdoor garden center merchandise. This is an hourly position and can be temporary/seasonal or can continue as regular...
  • 9 Days Ago

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Frattallone's Hardware & Garden Center - Garden Center Associate
  • Central Network Retail Group, LLC
  • Waconia, MN FULL_TIME
  • Seeking about 12 to fill seasonal summer openings in Garden Center / some store work as needed. Will train for the job. Retail experience is a plus. The Garden Center Associate is responsible for care...
  • 15 Days Ago

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0 Network Control Center Supervisor jobs found in Minneapolis, MN area

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Director Operations - Rooms & F&B
  • Millennium Minneapolis
  • Minneapolis, MN
  • Job Summary: In partnership with the General Manager the Director Operations manages the overall operation of the hotel ...
  • 3/19/2024 12:00:00 AM

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Assistant Meat Manager
  • Foodservice Supplier
  • St. Paul, MN
  • Assistant Meat Manager FULL-TIME $17/hr Responsible for receiving product and ensures that aisles/freezers and refrigera...
  • 3/19/2024 12:00:00 AM

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Assistant Meat Manager
  • Foodservice Supplier
  • Brooklyn Center, MN
  • Assistant Meat Manager FULL-TIME $17.85/hr Responsible for receiving product and ensures that aisles/freezers and refrig...
  • 3/18/2024 12:00:00 AM

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Assistant Produce Manager
  • Foodservice Supplier
  • Brooklyn Center, MN
  • Assistant Produce Manager FULL-TIME $17.85/hr Responsible for receiving product and ensures that aisles/freezers and ref...
  • 3/18/2024 12:00:00 AM

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Operations Manager
  • Minneapolis Downtown Council
  • Minneapolis, MN
  • Job Description Job Description ORGANIZATION SUMMARY: The Minneapolis Downtown Improvement District (the “DID”) is a 501...
  • 3/17/2024 12:00:00 AM

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Field Supervisor
  • Emerald Blue
  • Minneapolis, MN
  • Job Type Full-time Description Salary: $20-$22 per hour (based on experience) Benefits: Medical, Dental, Vision, & Suppl...
  • 3/16/2024 12:00:00 AM

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Inventory Control Supervisor
  • Tccmaterials
  • Rosemount, MN
  • ** TCC Materials** ** Inventory Control Supervisor** Rosemount, MN 55068 **Job Summary** This position manages all inven...
  • 3/15/2024 12:00:00 AM

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Residential Supervisor
  • Catalyst Career Group
  • Minneapolis, MN
  • Job Description Job Description ACR offers great career opportunities in healthcare, with paid training and flexible wor...
  • 3/15/2024 12:00:00 AM

Minneapolis (/ˌmɪniˈæpəlɪs/ (listen)) is the county seat of Hennepin County and the larger of the Twin Cities, the 16th-largest metropolitan area in the United States. As of 2017, Minneapolis is the largest city in the state of Minnesota and 45th-largest in the United States, with an estimated population of 422,331. The Twin Cities metropolitan area consists of Minneapolis, its neighbor Saint Paul, and suburbs which altogether contain about 3.6 million people, and is the third-largest economic center in the Midwest. Minneapolis lies on both banks of the Mississippi River, just north of the riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Control Center Supervisor jobs
$113,555 to $152,448
Minneapolis, Minnesota area prices
were up 1.4% from a year ago

Network Control Center Supervisor in Raleigh, NC
When considering cost of living, this places Sacramento, CA as 1st out of the 3 largest nearby metros in terms of quality of life for Network Control Center Supervisors**.
December 07, 2019