Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Control Center Technician (5pm-2am)
Company Information:
Street Smart is a mid-market business headquartered in Columbus, MN. For over 20 years Street Smart has played an important role in keeping the roadways of North America safe! We specialize in delivering innovative traffic control solutions by combining the largest fleet of highway safety equipment (for both rent and sale) across the nation with on-demand hardware and software solutions that ensure projects are smarter, more cost effective and safer for our customers, commuters and pedestrians everywhere. Due to our continued growth, we are seeking a highly motivated individuals to join our team as a Control Center Technicians in our Missoula, MT location.The ideal candidate will be embrace using technology to solve problems, be able to focus for extended periods of time and have the ability to multi-task and think on their feet.
Position Overview:
Working in the control center means monitoring over 100 jobs by leveraging the STS patented Real-Time Traffic Management System and the STS Technology Enabled Smart Signal (TESS) Controller. This system provides data to our control center to monitor the status of each job with video as well as provide important metrics and alerts to identify if a job needs a little extra assistance. A great control center technician will be comfortable utilizing technology, great at multi-tasking and a skilled communicator. Additionally, they will have the ability to understand traffic flow and how best to use our signals to ensure traffic moves efficiently and safely.
As you gain more experience, your ability to troubleshoot issues will continue to grow, but you will always have the back-end support of our worldclass software development and technical team to ensure that STS maintains the high level of support our customers have grown accustomed to receiving.
Daily responsibilities will include monitoring system alerts, keeping track of voltage levels on equipment, troubleshooting connectivity issues at the job site (remotely), responding to calls from job sites across the nation and assisting with the set-up and configuration of new jobs.
Job Description:
The shift for this position is from 5pm-2am.
The Control Center Technician will assist in the monitoring and controlling of field equipment. These duties will include:
Skill Set:
Qualified candidates must:
In addition to working with an industry-leading team, a few of the benefits to working at Street Smart include:
What we Value:
Lead from the front We never settle for ‘good-enough’. We continually push ourselves to be better. We rethink, adapt, and innovate solutions at speed and on the move. Grind the Hard-Yards We’ve built a reputation for doing what it takes to deliver success for our customers. We do the hard yards to understand their challenges so we can spot opportunities and provide solutions that make it easier to unleash the potential of their business. Do it right We care about our work, the people we work for, and the people we work with. We take pride in the job and celebrate our successes together. We don’t cut corners because what we do saves lives.
Street Smart Rental, LLC is an equal employment opportunity employer. Street Smart Rental, LLC’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), past or present military service, disability, genetic information, or any other basis protected by applicable federal, state, or local laws. Street Smart Rental, LLC also prohibits harassment of applicants or employees based on any of these protected categories.
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