Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
SUMMARY :
Under limited supervision, manages the Sales Center Customer Service Representatives, other similar employees, and their work.
Responsible for the day-to-day operations and supervision of a team of sales center customer service representatives.
JOB DUTIES
Plans, directs, supervises, and evaluates work flow.
Coordinates work activities to achieve the volume expected to meet operational requirements.
May approve special price concessions, quotes, bid allowances, or adjustments.
May make hiring decisions and conduct performance appraisals. May have responsibility for more than one team.
Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a bachelor's degree
Three (3) to five (5) years of related experience or the equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
Leadership, communication, relationship and people management skills required
Analytical and mathematic skills required
Financial acumen required
Reliability, organization and attention to detail required
PHYSICAL DEMANDS :
LICENSES & CERTIFICATIONS :
None required.
SUPERVISORY RESPONSIBILITY :
5-10 Direct Reports
BUDGET RESPONSIBILITY :
COMPANY INFORMATION :
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
Last updated : 2024-03-30
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