Network Control Center Supervisor jobs in Muskegon, MI

Description

Supervises all staff within the assigned   clinical team and ensures the development, planning, implementation, and   monitoring of quality services and supports for: adults with intellectual/developmental   disabilities and/or serious mental illnesses; and/or children with serious   emotional disturbances and/or intellectual/developmental disabilities and   their support systems. Staff must   possess excellent computer skills; outstanding interpersonal relationship   building and employee coaching skills; and above average written and spoken   communication skills to effectively interact with staff, customers and   community stakeholders. Additionally,   the employee must exercise independent decision-making and work effectively   in a team-based environment. The   employee will complete other tasks as needed in various programs as assigned   by supervisor.

CWN   recognizes all person’s vulnerabilities to trauma, and traumatic experiences   and that impact on daily living. It is our practice to use practice models   suitable to our job that are evidence based or sound practices that support   our daily functions, models of treatment, and strength-based initiatives and   outcomes. As a member of the CWN team staff will provide support throughout   the agency, develop leadership skills, complete their tasks with efficiency   and effectiveness and accept that all practices adhere to a recovery-based   practice, providing the supports and guidance to empower, and promote   recovery in clients and peers. CWN strives for collaborative relationships   within the community, working with others in a professional, respectful, and   positive manner that enhances a culture of creativity and support.

Position Specific – Duties and   Responsibilities

Job Specific:

· Supervises   staff who develop and execute individual plans of service using self-determination   principles.

· Ensures staff’s   knowledge about and adherence to principles of recovery-oriented,   trauma-informed, family driven youth guided care. 

· Leads the   development of services and supports. Ensures implementation using   established Level of Care Guidelines resulting in efficient and effective   services.

· Coordinates,   manages, and ensures services are provided as assigned (e.g. wraparound   services, 24/7 emergency services, ACT, etc.)

· Provides   leadership for system transformation. Supervises assigned work groups   designed to establish high quality Evidence Based Practices, best practices,   and promising practices. 

· Ensures   excellent teamwork in all aspects of service implementation through clinical   staff meetings, Leadership and Clinical Leadership team meetings. Works collaboratively with all staff.

· Works   collaboratively with other community service providers including law   enforcement, Department of Human Services, school districts, courts and other   community agencies on behalf of clients. 

· Develop and   maintain children’s clinical team through hiring, training and   individual/group supervision

· Develop   effective services and supports based on community needs including   evidence-based practices.

· Coordinate and   manage delivery of services based on trauma-informed recovery-oriented family   driven youth guided care.

· Collaborate   with internal and external partners to support community and client needs.

· Providing   training to staff, agency and community.

· Complies with   all policies and procedures of the agency.

Organizational Wide-Duties and   Responsibilities:

· Customer Services: Treats   customers and co-workers with dignity and respect. Presents a professional   image to consumers in appearance and work habits and works within boundaries   of CWN ethical standard in the Compliance Plan, and regarding standards   associated with position responsibilities. Maintains confidentiality in   accordance with CWN policies and procedures and HIPPA guidelines. 

· Teamwork: Works   collectively to enhance team performance. Promotes discussions that share   knowledge and experiences and promotes positive team solutions regarding team   conflicts and performance issues. Assists co-workers to contribute to overall   success of the team and agency. 

· Problem Solving and   Decision Making:  Independently   identifies and solves problems with an appropriate level of supervisory   direction. Applies sound problem-solving skills. Decisions reflect the best   interest of the organization. Accepting responsibility for decisions and   resulting consequences. 

· Communication:  Communicates   (oral and written) professionally, respectfully, and positively with clients,   coworkers, community members.  

· Productivity and   Quality: Meet expectations   set by agency relative to productivity (volume of work, accuracy, and   timeliness of its completion) and quality as defined by the position.  

· Computer Systems:    All employees must possess a sufficient understanding of computer operation   to be able to navigate in and out of software to effectively learn and   utilize the Agency’s electronics systems and various software programs. All computer systems   access and electronic activities must  

· Integrity:   Demonstrates responsible and honest behavior in all   roles, tasks and responsibilities. Follows through on commitments. Follows   agency policies and procedures.

· Confidentiality:   Observes all rules of confidentiality, both internally specified by poly and   procedure and externally required by law.

· Reliability:   Personally responsible; completes work in a timely, consistent manner; works   hours necessary to complete assigned work; is regularly present and punctual;   arrives prepared for work; is committed to doing the best jo possible; keeps   commitments 

· Mandatory Trainings   and Self Development: Understands training   requirements and attends required curriculum. 

· Guidance/Work   Direction Received: Follows   established policies, procedures, or practices in performing most duties and   assignments.

To perform this job successfully, an individual must be   able to perform each essential duty satisfactorily. The requirements listed   below are representative of the knowledge, skill, and/or ability required.   Reasonable accommodations may be made to enable individuals with disabilities   to perform the essential functions.

Requirements

Qualifications, Skills, and Conditions

Knowledge, Education and Training (licenses,   programs, or certificates): 

· Master Degree in Social Work,   Counseling, or a related field required. 

· Mental Health Professional (MHP) designation   as defined by the State of Michigan required. If providing Child therapy, Child Mental Health Professional (CMHP)   designation required, CPS-M required to supervise prevention staff, IMH III   required to supervise infant mental health.

Experience: A minimum of two years of progressively   more responsible or expansive experience in mental health related field is   required. Three years of supervisory experience preferred. Lived experiences with mental illness,   developmental disabilities, and/or substance use disorders valued.

Interpersonal and Communication Skills:   Regularly requires a high level of interpersonal and communication skills   such as resolving disagreements, disputes, or conflicts; leading training and   educational sessions, making presentations, and applying formal counseling   skills on a moderate level.

Guidance/Work Direction Received:   Exercises considerable discretion in interpreting policies, procedures and   practices and in selecting appropriate alternatives.

Supervisory or Managerial Responsibility:   This is a second level manager position working through one or more   subordinate managers.

Visual Concentration:   Requires an average level of visual concentration.

Job Complexity:   Regularly requires the use of data and information, which are typically a   combination of factual and inferential elements. The steps, methods, or approaches followed   in carrying out planning, problem-solving, analyzing, or decision-making are   generally defined, but frequently require some modification, adaptation or   creativity. Needed data and   information may require significant time and effort to obtain and organize. There are significant intangibles or   uncertainties to consider.

Job Impact: 

· Impact on measures of financial   activity or results is considered to be significant. Measures of financial activity or results,   such as revenues, resource development, expenses and so forth will increase   or decrease beyond normal boundaries set forth by plans, budgets, or past   experience. Inadequacies require   expenditure of additional resources, which result in variances from financial   plans. 

· Errors in judgment may have a   significant impact upon the well-being or legal rights of others.

Working Conditions: 

· No unusual physical exertion is   required.

· Work is typically carried out in an   agreeable environment as generally represented by normal office conditions.

· Tasks performed and the locations of   the work are such that the incumbent’s exposure to accident and health   hazards is unlikely.

Specific   Requirements:

· Must have a valid Michigan driver’s   license and a good driving record.

· High-level of computer skills, public   speaking and presentation skills, excellent consensus building and creative   strategic planning skills are required.

· Must be available to work a fully   flexible schedule including evenings, weekends and holidays.