Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
As our Network Operations Technician, you'll play a crucial role in upholding our signals nationwide. You'll work closely with our Field Engineers, maintaining smooth signal transmission and troubleshooting errors to guarantee uninterrupted, crystal-clear reception ensuring people can receive the hope and encouragement that comes from our K-LOVE and Air1 stations. We will train from the ground up! All you need is a passion for troubleshooting and repairing, top-notch customer service, and a willingness to learn. This is an opportunity for a long-term career in the broadcast industry with K-LOVE.
"At Educational Media Foundation, our Network Operations Center is absolutely vital to keeping our signals on the air and operating legally. As our NOC, your work will allow fewer engineers to support more signals than would otherwise be practical, and to do that task remarkably well."
- Jeremy Preece, Director of Engineering (check out his article below!) To learn more - Article about our NOC
This role will be on-site at our office in Franklin, TN. We are currently considering candidates in the Greater Nashville area.
We currently have 1 shift available: Monday-Friday, 9:30 AM-5:30 PM, CST
Hourly Rate: $22/hour
What you will be doing...
What we're looking for...
Why work for Educational Media Foundation, K-LOVE/Air1?
Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a singular radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values.
Great Benefits & Culture
The position is non-exempt and we offer a rich benefits package including medical, dental, vision, matching 401K, generous paid vacation, sick and holiday. In addition, you will enjoy the ability to pray openly, development and advancement opportunities, free access to the LinkedIn Learning platform, a mentor, meaningful work relationships and more.
“As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company’s mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company’s Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act.”
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