Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
EDUCATION AND EXPERIENCE
Any combination of education and experience is equivalent to graduation from high school. Must obtain Dispatch certification through the Virginia Department of Criminal Justice Service (VDCJS)
ENVIRONMENTAL HAZARDS
The job may risk exposure to extreme heat and/or cold, wet or humid conditions, noise, fumes, odors, moving machinery, electrical shock, traffic, and toxic or caustic chemicals. Risk of exposure to bio-hazard communicable diseases and bodily fluids
PHYSICAL AND DEXTERITY REQUIREMENTS
Must have the capability to hear, speak and see to communicate with the general public. Must have the strength and ability to apprehend, subdue and restrain criminal offenders. Physical exertion may be required to climb stairs and over walls, run, bend, twist, reach, crawl through tight spaces, kneel in confined areas; sit for prolonged periods of time; move/push/pull, or lift heavy objects exceeding 50 lbs.; Subject to 24-hour call back for emergencies. Requires annual physical and physical agility test; May require the operation of a firearm and standard office equipment. All staff members are required to utilize their Personal Protective Equipment (PPE) on the job. All staff members are required to utilize their Personal Protective Equipment (PPE) on the job. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
PERFORMANCE STANDARD
All Employees are expected to follow all Federal, State and local laws; effectively work together to meet the needs of the community and the organization through work behaviors demonstrating the expectations of the Hampton Sheriff’s Office. Employees are also expected to lead by example and demonstrate the highest level of ethics.
ADDITIONAL REQUIREMENTS
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