Network Control Center Supervisor supervises network control technicians in the daily activities of a network service function to ensure efficient, reliable, and secure operations that meet users' needs. Oversees routine testing, configuration changes, or network hardware or software upgrades. Being a Network Control Center Supervisor ensures network traffic and performance monitoring processes are running to identify and troubleshoot any issues. Responds to incidents using standard incident management processes, including root cause analysis (RCA) of any issues to identify and deploy corrective actions. Additionally, Network Control Center Supervisor coordinates with vendors and service providers to ensure required service and quality levels are delivered. Requires a bachelor's degree. Typically reports to a manager. The Network Control Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Network Control Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Call Center Supervisor Needed in Carpinteria, CA (fully on-site)
Industry: Financial
Direct Hire
Exempt
Pay Range = $67,000 - $75,000 annually
Major Duties and ResponsibilitiesThe Service Center Supervisor ensures that customer's questions and problems are resolved adequately and efficiently. Responsible for handling complicated inquiries or challenging customers when more in-depth and knowledgeable assistance is needed. Reports and resolves customer and operational issues that negatively impact service quality.
Additional Job DutiesReview research and service requests on a daily basisMonitors daily reports and track trends and provide weekly updatesManages, measures and report on Service Center standardsTechnical Resource for Service Center and Operation LiaisonResponsible for maintenance of Knowledgebase systemCall Monitors on the technical aspect to identify trends/training needsPershing queue management/task assignmentLiaison between Operations department, communicating trends, coordinates trainings for Service Center stretch meetingsWork Status management in NetX - Trading PlatformAnswer escalated calls and provides Help Queue SupportGather information to employees on how to handle a callPartners with Director and AVP on IT requests and development
If You Fit This Description, Please Apply Directly Here or Email me at with your resume.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los A
To apply please email your resume to abdiaz@ultimatestaffing.com
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0 Network Control Center Supervisor jobs found in Santa Barbara, CA area