Network Engineer jobs in Vermont

Overview

Konica Minolta currently has an exciting opportunity for a Network Escalation Engineer!

Responsibilities

• Provide advanced remote technical support to clients over the phone using remote control tools
• Conduct onsite advanced technical support at client location as needed
• Diagnose and resolve server, storage and network infrastructure issues
• Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
• Work with application vendors in troubleshooting application performance and errors
• Possess the passion for providing great service and the desire to create "Raving Fans"
• Build solid, long-term relationships with team members and our clients
• Continue skills development; maintain proficiency in current technologies

Essential Activities:

• Remote technical support of customer devices and networks (70%)
• Onsite technical support of customer network environments (10%)
• Administration - documentation and meetings (10%)
• Continual professional development (10%)

Qualifications

• Minimum of a four-year college degree or equivalent experience
• Industry certifications from CompTIA, Microsoft, Cisco or Vmware

• Real world experience in an advanced level network administration or technical support role
• Strong communication and interpersonal skills
• Strong analytical and organizational skills
• Desire to "do what it takes" to solve technical challenges
• Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
• Technologies Products and Services: Windows Server 2008 and 2012 VMware or Microsoft Hyper-V virtualization technologies
• Storage Area Network Architectures Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)
• Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.

About Us

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients' digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN's MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America's Best-in-State employers list. The company received Keypoint Intelligence's BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.