Network Administrator - Raleigh, NC

We are seeking a highly skilled Network Administrator/Helpdesk Support to join our team. The ideal candidate will be responsible for ensuring the smooth operation of our network infrastructure and providing support for our end-users. In this role, you will be responsible for managing and maintaining network hardware and software, as well as troubleshooting and resolving issues related to network connectivity, security, and performance. Additionally, you will be responsible for assisting with level 2 helpdesk tickets, providing technical support to end-users, and escalating complex issues to senior IT staff as needed. This role will require some travel to existing offices and new locations.

Responsibilities

• Manage and maintain the organization's network infrastructure, including switches, routers, firewalls, and wireless access points.
• Monitor network performance and proactively identify and resolve issues.
• Ensure network security by implementing and maintaining security protocols, policies, and procedures.
• Troubleshoot and resolve network connectivity issues, including wired and wireless network connections.
• Respond to and resolve helpdesk tickets in a timely manner, ensuring customer satisfaction.
• Be part of a round-robin ticket assignment logic that may include non-network related issues.
• Escalate complex issues to senior IT staff as needed.
• Install, configure, and maintain network software and hardware.
• Collaborate with other IT team members to develop and implement network-related projects and initiatives.
• Keep abreast of emerging network technologies and trends and make recommendations for network infrastructure improvements.

Requirements

• Associate’s degree, or above in IT Technology/Computer Science from an accredited university.
• Experience in a network administration/support role.
• Knowledge of network protocols, including TCP/IP, DNS, DHCP, and VPN.
• Experience with network hardware and software, including switches, routers, firewalls, and wireless access points.
• Experience with network monitoring and troubleshooting tools.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and prioritize tasks.
• Knowledge of helpdesk support processes and tools.
• Relevant industry certifications, such as CCNA or CCNP, are a plus. Additional Cisco Meraki certification is preferred.
• Willingness to travel as needed, especially for network setup, testing, and optimization in company offices.
• Must have math calculation skills, MS Office (Word, Excel, Outlook) experience.
• Strong written and communication skills required.
• Current driver’s license with a good 3-year driving record is required.
• US Citizen or Legal Resident

Physical Demands

Must be able to work in a sedentary position for up to eight to ten hours per day. Must be able to lift, package, and ship IT equipment up to 50 pounds.

Expected Hours of Work

This position will be a full-time position. Office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, with one unpaid hour for lunch each day. The IT team must be available for on call emergencies after hours. Flexible schedules may be available with prior approval from an immediate supervisor.