Network Operations Director manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Director provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Director leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Requires a bachelor's degree in engineering or it. Typically reports to a director. The Network Operations Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Operations Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Title: NOC Engineer/ Lead
Location: Jackson, MI (On-site)
Duration: 12 Months
Skills: Incident Management and ServiceNow
Job Description:
· Primary monitoring and escalation point for identification, troubleshooting and resolution of events affecting customer production environments.
· Monitoring and escalation of critical application as per the SOW.
· Generate and publish Application performance report
· Provide notification to customers and the service teams for Severity 1 events.
· Ownership of Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution.
· Central point of contact for technical support teams including status updates for on-going incidents/events.
· Must have aptitude and attitude to learn / work on new technologies.
· Should be willing to work in shifts 24x7.
· Create, update and document system processes and tasks as required.
· Work closely with network engineers, systems administrators and software engineers regarding technology and hardware upgrades.
· Work Closely with Wireless technology groups
· Cisco IOS and APIC
· Juniper JUNOS
· Palo Alto firewalls
· Wireless technology (Cisco, Aruba, Juniper Mist , Meraki)
· SDN Technology (SDWAN, NSX or Similar)
· Layer 2 and 3 network concepts
· Routing protocols, OSPF and BGP
· Troubleshooting connectivity issues
· WAN networking concepts
· Network documentation
· IT Service Management applications
· Monitoring Tools & automation concepts
Basic Requirements
· 4 Years supporting event monitoring is preferred.
· Hands-on experience with the following:
o Alert monitoring tool experience required. HP Open View Operations –SolarWinds preferred, but, Site Scope and other monitoring tools knowledge will be considered.
o Incident Management and handling
o ITSM Tool (ServiceNow) exposure
o Telecommunication Equipment Knowledge (Radio, Wireless Networks,
o IT communication Tower Hardware.
o Application monitoring experience, SAP Monitoring preferred. (Tools – SolMan, CA Wily)
Job Type: Contract
Salary: $30.00 - $45.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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