Network Operations Director manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Director provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Director leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Requires a bachelor's degree in engineering or it. Typically reports to a director. The Network Operations Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Operations Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Our mission is to make high-quality legal cannabis available to all our customers via our fast delivery platform and service. As Operations Director based in Irvine CA, you will utilize data to make operational innovations and build an exceptional delivery team. To be successful you will collaborate closely with Purchasing Marketing and ownership to strategize and solve problems quickly.
Responsibilities include...
Establish KPI’s for the operations function
Build and refine customer service function with a focus on speed and innovation
Monitor and improve customer conversion rate, retention rate, and average ticket
Collaborate with marketing and purchasing teams to refine menu offerings and promotions
Select, train, mentor, and develop team members to build a cohesive and stable team
Monitor and improve purchase rate
Requirements…
5 years of previous experience in relevant operations and/or customer service role
Experience in a start-up environment
Experience with eCommerce and/or logistics platforms like Dutchie and Blaze
Industry experience in cannabis delivery or other app-based delivery to consumers; Medmen, Cura CS, Kush Bottles, Mammoth Distribution, Weedmaps, BudMan, Instacart, Uber Eats, goPuff, EatStreet
Ability to work from our Irvine headquarters and travel to various locations throughout the region
Ability to work in a fast-paced environment- the design, build and drive the car all at once
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0 Network Operations Director jobs found in Orange, CA area