Network Operations Director jobs in Rochester, NY

Network Operations Director manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Director provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Director leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Requires a bachelor's degree in engineering or it. Typically reports to a director. The Network Operations Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Operations Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

B
Network Operations Technician I
  • Brite
  • Victor, NY FULL_TIME
  • JOB SUMMARY

    The Network Operations Center (NOC) Technician is responsible for performing all essential duties of an ITIL Service desk for a leading Managed Service provider. The NOC Technician is responsible for managing multiple IT tickets while supporting customer networks and IT infrastructure. This position is required to analyze problems, troubleshoot, and find appropriate customer resolutions. This position also requires researching and testing new products and features to help ensure the best customer experience.

    ESSENTIAL FUNCTIONS

    • Manage service tickets within designated SLA.
    • Field a high volume of service calls.
    • Ensure customer satisfaction throughout working a ticket from start to finish.
    • Troubleshoot basic computer and networking issues over the phone and via email.
    • Document troubleshooting steps in documentation source (general or customer specific).
    • Document customer interactions and resolutions within the support ticket.
    • Run diagnostics and evaluate results to resolve reported computer/software issues.
    • Escalate issues to the appropriate next level.
    • Perform customer on-site visits to troubleshoot/repair workstations and printers.
    • Analyze and identify software/hardware systemic issues.
    • Maintain documentation database to ensure consistent customer interactions.

    OTHER DUTIES

    • Must be able to work 1pm - 10pm - this is a B Shift Opening.
    • Participates in special projects as required.
    • Participates in on-call after hours phone rotation.
    • Accomplishes all other duties and tasks as appropriately assigned or requested.

    EDUCATION & EXPERIENCE

    • Bachelor’s degree in Computer Science, Management Information Systems or related field and at least two years of experience in an end-user support role within a high volume, time sensitive support environment.
    • A , Security , Checkpoint CCSA, Network , MCSE certifications preferred.
    • Experience in cloud backup solutions, Datto a plus.

    KNOWLEDGE, SKILLS & ABILITIES

    • Knowledge in troubleshooting and resolving workstation-based software issues with Microsoft Windows 7, 8 and 10, Microsoft Office 2007, 2010, 2013 and 2016, Microsoft Online Services, including Office 365, and domain and workgroup environments.
    • Strong hardware repair and troubleshooting skills with PC desktops and laptops.
    • Ability to support and troubleshoot server-based software issues with Microsoft Windows Server 2003, 2008, 2012 R2 and 2016, Microsoft Windows Active Directory, on premise Microsoft Exchange 2003, 2007 and 2010, Microsoft Office 365 and hosted Microsoft Office 365, and Microsoft SQL 2005, 2008, and 2012 server, Microsoft Hyper -V and VMWare, Microsoft PowerShell, major anti-virus solutions, and enterprise class backup solutions.
    • Phone etiquette.
    • Ability to address a variety of technical issues.
    • Customer service skills.
    • Excellent listening skills.
    • Exceptional verbal and written communication skills.
    • Effective project management skills.
    • Self-directed and results oriented.

    Brite is proud to be an equal opportunity employer.

    Job Type: Full-time

    Pay: $45,000.00 - $55,000.00 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Life insurance
    • Paid time off
    • Parental leave
    • Professional development assistance
    • Referral program
    • Retirement plan
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Evening shift
    • Monday to Friday
    • On call
    • Weekends as needed

    Work Location: In person

  • 1 Month Ago

S
Director, Network Services
  • St. John Fisher College
  • Rochester, NY FULL_TIME
  • Position Details Posting Summary Position Title Director, Network Services Overview St. John Fisher University is an independent, liberal arts institution that provides a transformative education to a...
  • 17 Days Ago

S
Director, Network Services
  • St. John Fisher University
  • Rochester, NY FULL_TIME
  • Position Title Director, Network Services Overview St. John Fisher University is an independent, liberal arts institution that provides a transformative education to approximately 3,800 undergraduate,...
  • 19 Days Ago

S
Director of Operations
  • Signal Security
  • Rochester, NY FULL_TIME
  • Post Location: Rochester, NY Schedule: Monday-Friday, First/Second/ Third Shifts Pay Rate: $65,000-$75,000 starting per year, based on experience Requirements: Able to pass background/ drug screening,...
  • 1 Month Ago

R
Assistant Director of Operations
  • Rochester Institute of Technology
  • Rochester, NY FULL_TIME
  • Assistant Director of Operations 7742BR Enrollment Management Office of Undergraduate Admissions Detailed Job Description Utilizing multiple information systems and software (Slate, Campus Solutions, ...
  • 11 Days Ago

E
Director, HR Operations
  • EagleView
  • Rochester, NY FULL_TIME
  • About Us: EagleView® is a leading provider of aerial imagery, property insights and software that transforms the way people work. EagleView holds more than 300 patents and owns a large geospatial data...
  • 13 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Network Operations Director jobs found in Rochester, NY area

T
Head, R&D Automation Platform (Director/Sr. Director)
  • Takeda Pharmaceutical
  • Rochester, NY
  • By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the...
  • 3/19/2024 12:00:00 AM

T
Director, Global Regulatory Project Management, GI
  • Takeda Pharmaceutical
  • Rochester, NY
  • By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the...
  • 3/19/2024 12:00:00 AM

M
Digital Marketing Manager
  • Monro Inc.
  • Rochester, NY
  • Company Description Monro, Inc. Monro, Inc. is one of the nation’s largest auto service companies and major tire retaile...
  • 3/18/2024 12:00:00 AM

A
TEAM CARE RN PRIMARY CARE
  • ANTHONY L JORDAN HEALTH CORPORATION
  • Rochester, NY
  • Job Type Part-time Description The health services that became the Anthony L Jordan Health Corporation (Jordan Health) b...
  • 3/18/2024 12:00:00 AM

V
Desktop Support Technician
  • Vito C Quatela MD PLLC
  • Rochester, NY
  • Job Description Job Description The Desktop Support Technician is responsible for providing technical assistance and sup...
  • 3/18/2024 12:00:00 AM

U
Elementary School Principal
  • Uncommon Schools
  • Rochester, NY
  • Company Description Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outs...
  • 3/18/2024 12:00:00 AM

U
Middle School Music Teacher
  • Uncommon Schools
  • Rochester, NY
  • Company Description Uncommon Schools is a nonprofit network of high-performing, public charter schools providing an outs...
  • 3/18/2024 12:00:00 AM

W
HUMAN RESOURCE DIRECTOR
  • Wilmorite Management Group
  • Rochester, NY
  • Job Description Job Description Wilmorite Management Group is a leading commercial real estate development and managemen...
  • 3/17/2024 12:00:00 AM

Rochester is at 43°9′56″N 77°36′41″W / 43.16556°N 77.61139°W / 43.16556; -77.61139 (43.165496, −77.611504). The city is about 73 miles (120 km) east-northeast of Buffalo and about 87 miles (140 km) west of Syracuse and Albany, the state capital is 226 miles (360 km) to the east ; it sits on Lake Ontario's southern shore. The Genesee River bisects the city. Toronto, Canada is northwest 168 miles (270 km) and New York City is about 350 miles (560 km) to the southeast. According to the United States Census Bureau, the city has a total area of 37.1 square miles (96 km2), of which 35.8 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Operations Director jobs
$167,610 to $215,358
Rochester, New York area prices
were up 1.5% from a year ago

Network Operations Director in Mobile, AL
Network Operations Managers frequently advance to more executive positions such as Director of Information Systems, Chief Information Officer (CIO) or VP of Technology.
December 20, 2019
Network Operations Director in Anderson, IN
This is an opportunity for a technology executive to join the team that is driving and executing on Visa's network transformation vision.
December 05, 2019
Network Operations Director in South Bend, IN
The NOC oversees infrastructure and equipment (from wiring to servers), wireless systems, databases, firewalls, various related network devices (including IoT devices and smart phones), telecommunications, dashboards and reporting.
February 08, 2020