Network Operations Director jobs in Troy, NY

Position Summary

Position Title: Director of Operations / Managing EMS Officer
Reports to: Executive Director
Direct Reports: Supervising EMS Officers, EMS Officers, Field Training Officers, Clinicians, Candidates
FLSA: Exempt

POSITION SUMMARY
As the Director of Operations, you will play a vital role in ensuring the smooth and efficient day-to-day operations of Bennington Rescue. You will be responsible for providing leadership and direction to our team of EMS professionals, ensuring compliance with all local, state, and federal regulations, overseeing all aspects of patient care, and embodying the mission, vision, and core values of the organization.

QUALIFICATIONS

• Bachelor's degree in Emergency Medical Services, Public Administration, or a related field (Master's degree preferred).
• A minimum of three years of progressively responsible experience in EMS operations management.
• Current NREMT paramedic certification and ability to achieve paramedic licensure in Vermont (IBSC CCP-C / FP-C or UMBC CCEMTP preferred for critical care paramedic eligibility).
• Strong communication, interpersonal, and problem-solving skills.
• Proven ability to analyze complex data and identify trends.
• A valid driver's license with record acceptable to insurance.
• Criminal, child/protective registry, and Office of Inspector General background checks acceptable for local, state, and federal regulations regarding certification, licensure, billing, etc.
• IS-5, 100, 200, 700, and 800 – other EMS/Fire HazMat Awareness or higher training may be submitted in lieu of IS-5.
• IS-300 and 400 – may be obtained within 6 months of hire date.
• Proficient in Microsoft Office Suite and other relevant software programs.

PHYSICAL ABILITY REQUIREMENTS

All operations employees are evaluated on their ability to perform the following tasks:

This screening occurs:

• Upon hire – prior to or within 30 days of the date of hire.
• Upon returning from Leave of Absence or Injury – prior to a return to active ambulance crew duty.
• Every other year employees have this screening performed.