Network Operations Manager jobs in Columbus, OH

The Team

Upstart is establishing a centralized Debt Sale Affidavit Support function, which will be a sub team within Fraud and Risk Operations. The Affidavit Support Manager will oversee specialists who prepare, review, notarize, and otherwise process debt sale affidavits in accordance with contractual obligations and state regulations. This role will report to the Operations Manager-Back Office, Fraud and Risk Operations.

Position Location - This role is available in the following locations: Columbus, OH

Time Zone Requirements - This team operates on the East/West Coast time zones.

Travel Requirements - This is an on site role based in our Columbus, OH office.

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

How you’ll make an impact:

• Develop, manage, and lead a team of specialists that analyze requests for affidavits from 3rd parties, prepare affidavits, ensure accuracy of information contained in systems and affidavits, and ultimately submit affidavits in accordance with procedures, contractual obligations, and state regulations.
• Review work product generated by team members for completeness and accuracy.
• Notarize affidavits and related documents.
• Ensure the accuracy of information in Upstart systems and records.
• Develop and maintain strong relationships with debt sale operations stakeholders to ensure processes align to rapidly changing requirements.

What we’re looking for:

• Minimum qualifications:
  • 1 year experience as an L3 manager within Upstart Operations or in a similar external role.
  • 2 years experience conducting research and/or investigations.
  • Demonstrated ability to interpret requests, conduct research, and prepare findings.
  • The ability to obtain and exercise an Ohio notary license. Applicants must secure the necessary Ohio Notary Commission within 60 days of commencing employment. Two attempts will be provided for passing the licensure examination.
  • Keen attention to detail and the ability to multitask effectively.
  • The ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
  • Ability to focus on complicated and/or repetitive tasks for extended periods.
• Preferred qualifications:
  • Bachelor’s Degree or equivalent work experience.
  • Experience working and managing cross functionally in a large, complex environment.
  • Strong collaboration and communication skills.
  • Prior experience managing the support of a legal function/department.
  • 2 or more years of investigative experience in the areas of disputes, complaints, and/or fraud.

What you'll love:

• Competitive Compensation (base bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches snacks & drinks when working in offices

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