Network Operations Manager manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Manager provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Manager leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Typically requires a bachelor's degree. Typically reports to a director. The Network Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Do you have DUNKIN' experience and a background in overseeing above restaurant management? You are who we have been looking for!
A Director of Operations will provide leadership, coaching and direction to 19 restaurants and 3 District Leaders. This position requires travel between restaurants. The Director of Operations will support District Leaders to ensure excellent restaurant operations, help to maximize sales and profits of each restaurant, support training and development within our locations and ensure they are delivering great guest service and meeting and executing all applicable brand standards.
Responsibilities Include:
• Able to perform all duties of restaurant Team Members, Restaurant Managers, and District Leaders
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Provides great guest service and resolves issues
• Deliver training to restaurant managers and District Leaders including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Drive a clear vision and clearly communicates to the team; staffing/deployment, team service, speed of service
• Engages with Dunkin’ Brands Field Operations team as appropriate
• Coach District Leader's to drive sales, improve profitability and guest satisfaction
Education/Experience:
• Basic computer skills
• Fluent in spoken and written English
• ServSafe Certification preferred
• Prior Dunkin’ management preferred
Key Competencies
• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management, Problem Solving & Motivating others
Great Benefits we offer:
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