Network Operations Manager jobs in New York, NY

Description

• Directs network technicians/engineers in the resolution of incidents, maintains continuity of Network & Voice Services, implements network/voice improvement/enhancement solutions provided by the infrastructure strategy team.
• Protects the business' network from potential security threats by implementing and maintaining security tools, conducting regular security audits, and leading response to any security breaches.
• Develops and implements communication and reporting mechanisms to manage issues, risks and timely delivery of initiative results.
• Provides technical expertise to enable the correct application of operational procedures. Uses network data/voice management tools to determine network load and performance statistics.
• Contributes to the planning and implementation of maintenance and installation work.
• Develops and maintains knowledge of network protocols (OSPF, RIP, BGP, IBGP, etc.), data switching technology, data routing technology, VoIP, Network Profilers, Load Balancers, network troubleshooting tools, IP management systems.
• Ensures all network activities comply with relevant laws, regulations, and policy/procedure standards.
• Using network monitoring platforms and dashboards to identify, diagnose, and resolve network disruptions and performance issues.
• May oversee between 10 and 20 staff. Provides direction, feedback and coaching as needed.
• Continually manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives. Ensures efficient allocation of resources to meet project timelines and objectives. 
• Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives.
• Develops and manages budgets, contracts, and resources.  
• Continuously develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging technologies, and high impact regulatory changes. 
• Attracts and develops a high-performing and diverse workforce, empowering all staff to elevate their technical and leadership competencies, level of responsibility, and performance. Maintains an engaged workforce and foster a positive culture throughout organizational change.
• Travel may be required to other MTA locations or other external sites.
• May need to work outside of normal work hours supporting 24/7 operations (i.e., evenings and weekends).
• Performs other duties and tasks as assigned.
• Observing the work performed by the contractor.
• Reviewing invoices and approving them if the work has contractual standards.
• Addressing performance issues with the contractor when possible.
• Escalating issues to other parties as needed.
• Regular and reliable attendance is expected and required.
• Provides technical advice to project teams and mentors less experienced staff to foster talent development.

• Expert in network application support, network administration, and network analysis/troubleshooting.
• Expert experience with aspects of networking (data/voice) and networking security including IP, TCP, VPNs, Routers, Switches, Firewall, DLP, IDS/IPS, WAPS, Load Balancers and related hardware.
• Expert experience with ITIL Management Suites such as Service-Now.
• Expert knowledge of network/voice management platforms, internet infrastructure technologies, security, and application development technologies.
• Expert experience with financial\budgeting planning.
• Expert knowledge of Data Communications monitoring and troubleshooting systems/tools.
• Expert knowledge of routing and switching protocols, IP, IPX, OSPF, RIP, BGP, IBGP, MPLS, QOS, Multicasting, 802.1Q, 802.11, VRRP.
• Expert knowledge of Open Systems Interconnection Model (OSI).
• Must be familiar with network architecture & infrastructure design (e.g., LAN / data center/WAN/ cloud) and network automation and orchestration.
• Must be familiar with network monitoring and management tools (e.g., Nagios, SolarWinds, Datadog, PRTG) to monitor network health and performance.
• Must have experience with incident and event management systems (e.g., ServiceNow, Opsgenie) to manage network alerts and incidents.

• Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.
• Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology related initiatives and endeavors.
• Expert leadership in driving results by meeting organizational goals and customer expectations and make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
• Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
• Expert leadership in building coalition by internally and externally building partnerships with key stakeholders to help achieve the MTA’s mission or common goals through influence or negations.

• Demonstrated ability to lead teams, provide coaching and direct feedback.
• Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Expert in working independently and strategically.
• Expert in identifying and analyzing risks and developing effective mitigation strategies.
• Expert technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.
• Expert in critical thinking, problem-solving, and decision-making skills.
• Expert in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
• Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.
• Extensive hands-on experience with related tools.
• Expert experience with working under pressure and meet deadlines individually and collaboratively. Thinks logically, assesses problems, and is results oriented.
• Expert in identifying complex business and technology risks and associated vulnerabilities.
• Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).
• Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.