Network Operations Manager manages the daily operations of the organization's network infrastructure, including hardware, software, security, and services, to ensure it meets the organization's performance objectives. Implements policies and procedures that ensure compliance with industry standards and regulations, minimize downtime, and support efficient operations. Being a Network Operations Manager provides network administrators and technicians with training in the best practices and technologies. Ensures logging and documentation of daily network operations incidents and changes. Additionally, Network Operations Manager leads troubleshooting and resolution of routine network issues and conducts root cause analysis (RCA) to prevent recurrences and identify potential technological, training, or process improvements. Automates routine tasks using scripting or basic programs. Advises on budget expenditures to ensure required tools and equipment are procured and maintained. Typically requires a bachelor's degree. Typically reports to a director. The Network Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Network Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
The Director of Operations is responsible for all technical operations – including but not limited to growth and training of the technical staff, implementation and research of technologies, driving innovation and service enhancements to our customers, and ensuring the integrity of our network.
Customer Service Excellence - In keeping with our mission for customer satisfaction, all jobs carry with them an overriding responsibility to provide exceptional internal and external customer service in terms of quality, timeliness, and assistance. Commitment to service excellence is expected of all employees as they perform their tasks. This position supports the company’s Root Belief: We believe connected communities become thriving communities; by researching, evaluating, and developing implementation strategies for new technologies and services in order to enhance company revenues and brand.
Education & Experience
● Bachelor’s degree in MIS, IT, Computer Science, or a related field, required.
● Two to three years in wireless technology, required.
● Two to three years in Cisco Technologies, required.
● Three to four years in PC and networking technology, required.
● Four to five years in networking, required.
● Five to seven years management/supervision, required.
● Two to three years engineering, preferred.
● Certified Cisco Network Associate or MCSE, required.
Knowledge, Skills, and Abilities
● Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning.
● Knowledge in hardware provisioning, installation, configuration, maintenance, and troubleshooting.
● Knowledge of system administration, including system maintenance, workstation support, Internet connectivity, security services, redundancy, disaster recover, load monitoring, and back-up procedures.
● Knowledge of telecommunications technology and terminology.
● Knowledge of PC, laptop, and server hardware and computer operating systems including Windows, Unix, and OS/400.
● Knowledge of design, implementation and maintenance of LAN/WAN networks.
● Knowledge of database support systems.
● Knowledge of Microsoft Office products.
● Skill in customer service and customer relations.
Equal Opportunity Employer
Job Type: Full-time
Benefits:
Schedule:
Work Location: In person
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