Network Operations Manager jobs in Worcester, MA

Do you have DUNKIN' experience and a background in overseeing above restaurant management? You are who we have been looking for!

A Director of Operations will provide leadership, coaching and direction to 19 restaurants and 3 District Leaders. This position requires travel between restaurants. The Director of Operations will support District Leaders to ensure excellent restaurant operations, help to maximize sales and profits of each restaurant, support training and development within our locations and ensure they are delivering great guest service and meeting and executing all applicable brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant Team Members, Restaurant Managers, and District Leaders
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Provides great guest service and resolves issues
• Deliver training to restaurant managers and District Leaders including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Drive a clear vision and clearly communicates to the team; staffing/deployment, team service, speed of service
• Engages with Dunkin’ Brands Field Operations team as appropriate
• Coach District Leader's to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• ServSafe Certification preferred
• Prior Dunkin’ management preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management, Problem Solving & Motivating others

Great Benefits we offer:

• $125,000 /Annually (Salary plus Performance Bonus Travel)
• 401(K) for eligible employees with a Company match up to 4%
• Paid vacation after 1 year
• Health Insurance
• Earned Sick Time
• Employee Referral Bonus
• Eligibility for Paid Holidays
• Educational benefits through the Brand’s partnership with SNHU
• Employee incentive & recognition programs
• Network ServSafe & Food Allergen training & certification program
• Travel reimbursement

REQUIREMENTS

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.