Network Service Director jobs in Kansas City, MO

Network Service Director directs the operations of the service delivery department for a telecommunications network. Ensures client service is prompt and accurate. Being a Network Service Director is responsible for the design of strategic service plans and promotion of the organization's products or services. May require a bachelor's degree in area of specialty. Additionally, Network Service Director typically reports to a top management. The Network Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Network Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)

U
IT Specialist (CUSTSPT) (NETWORK)
  • US Bureau of the Fiscal Service
  • Kansas, MO FULL_TIME
  • Duties

    The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
    • Provide support for the 24/7 Fiscal Service Network Operations Center (FSNOC) in Parkersburg (PNOC) or in Kansas City (KCNOC), handling enterprise-level mainframe support, multiple hardware and communication systems, and the Bureau of the Fiscal Service integrated Wide Area Network Local Area Network (WAN/LAN) access and software operations.
    • Provide troubleshooting support and work with Tier 2 and 3 technical staff to assist users of all organizations regarding the Fiscal Service WAN/LAN and large-scale mainframe using automated reporting and monitoring systems.
    • Assist administrators and engineers in the operation and troubleshooting of data center device, operating systems, applications and hardware. This is accomplished by performing tasks assigned by the systems administrators and engineers.
    • Assist computer facility staff in the operation and troubleshooting of the data center lighting, power and environmental controls. This is accomplished by performing tasks as assigned by the systems facility staff.
    • Monitor activities, performance and availability of resources including mainframe platforms, distributed systems and communication services in support of the Fiscal Service WAN/LAN from an internal and external perspective using automated systems.

    Requirements

    Conditions of Employment

    • A one year probationary period may be required.
    • Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
    • Public Trust - Background Investigation will be required.
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    • Obtain and use a Government-issued charge card for business-related travel.
    • This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information about individual rights, Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf (dni.gov).

    This opportunity is also open to Status Candidates under Announcement 24-FS-211-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.

    Key Requirements:
    • Please refer to "Conditions of Employment."
    • Click "Print Preview" to review the entire announcement before applying.
    • Must be U.S. Citizen or U.S. National.

    Qualifications

    You must meet the following requirements by the closing date of this announcement.

    The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.

    Specialized Experience:
    For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-07 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience includes using IT guidelines to analyze and report issues and provide customer support for desktop, server and network operating systems.

    For the GS-09, examples of such experience could include:
    • Using and applying all aspects of established procedures to analyze, isolate and report network, operating systems, applications and hardware issues such as: server availability, software program errors, critical down interface or software program errors.
    • Assisting computer facility staff in the operation and troubleshooting of environmental controls.
    • Providing advice and assistance to customers; troubleshooting problems; and recording and handling critical IT enterprise service outages pertaining to customer's critical business functions.
    • Responding to routine IT incidents and service requests by providing appropriate and prompt solutions. Assists in troubleshooting difficult or recurring issues in conjunction with team members and Fiscal Service Information and Security Services staff to identify variables and possible fixes.
    • Providing first-level contact and problem resolution for both Fiscal Service employees as well as Fiscal Service business partners on issues related to end user applications, operating systems, network connectivity, and other IT issues.
    • Responding to users of all levels that make requests for technical assistance in person, via phone or electronically.
    AND
    In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below.
    • Attention to Detail, such as monitoring activities, performance, and availability of resources including mainframe platforms, distributed systems and communication services in support of internal and external automated systems.
    • Customer Service, such as providing technical assistance to staff and customers and assisting with problem resolution
    • Oral Communication, such as participating in meetings on job-related subjects.
    • Problem Solving, such as using reasoning and deduction to find solutions to problems.
    OR
    You may substitute education for specialized experience as follows:
    1. Master's degree or equivalent graduate degree, or
    2. Two (2) full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree. Education should be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

    Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit.

    Education

    This job does not have an education qualification requirement.

    Additional information

    OTHER INFORMATION:

    • We will not pay relocation expenses.
    • We may select from this announcement or any other source to fill one or more vacancies.
    • This is a bargaining unit position.
    • The following locations are represented by their corresponding NTEU chapter:
      Parkersburg, WV - NTEU Chapter 190
      Kansas City, MO - NTEU Chapter 225
    • This position is a non-sensitive moderate risk public trustposition.
    • Shift work required.
    • Flexible work schedules to be determined. Fixed schedules at first until after a training period, then AWS and Flex schedules optional at the discretion of management due to mission requirements

    Our comprehensive benefits are very generous. Our benefits package includes:

    • Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards.
    • Eleven paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year.
    • Access to insurance programs that may be continued after you retire.
    • A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums.
    • A retirement program which includes employer-matching contributions.
    • Learn more about Federal benefits programs at: https://help.usajobs.gov/index.php/Pay_and_Benefits

    The Bureau of the Fiscal Service offers challenging and meaningful work, opportunities for advancement and internal movement to a different career path, a competitive salary, work/life balance, and generous benefits. Maximum telework and flexible work schedule options are also available. Incentives such as student loan repayment, recruitment and relocation incentives, and advanced annual leave accrual may be offered. Some remote work opportunities exist. Approval of these incentives and flexibilities are based on the position, business requirements, applicant/employee qualifications and performance, and other work-related factors.


    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

    Rating: Your application will be evaluated in the following areas: Technical, Customer Service, and Communication.

    Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, Superior (highest quality category), Good (middle quality category), or Satisfactory (minimally qualified category) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category.Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

    Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

    If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP)) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

    • Benefits

      A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • Required Documents

      As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

      A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

      All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.


      VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

      CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

      EDUCATION DOCUMENTATION:

      For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.

      A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
    • How to Apply

      The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 5:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.

      Fiscal Service provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

      • To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
      • Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
      • After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
      • You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.
      To verify the status of your application:
      • Log into your USAJOBS account (USAJOBS Login). A list of announcements in which you have applied is at the Welcome screen.
      • Under "application status," click "Track this application" and you will be taken to the agency website where you can check your application status.

      For more information regarding the job and applicant status, please refer to https://www.usajobs.gov/Help/how-to/application/status/

      If you wish to make changes/updates to your application and the vacancy is still open, you can click on the job announcement and "Update Application" to be taken back to your application. No updates can be made once the announcement has closed.

      Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

      For additional information on how to apply, please visit the Partnership for Public Service's Go Government website.

      The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov.
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      To learn more, please visit our page at: Treasury.gov/fairchanceact.

      To preview the assessment questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12299599

      Agency contact information

      Applicant Call Center

      Phone

      304-480-7300

      Email

      fiscalserviceinquiries@fiscal.treasury.gov

      Address

      Service Operations Division
      200 Third St
      Parkersburg, WV 26101
      US

      Next steps

      Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. We will review your résumé and transcript(s) (if appropriate) to ensure you meet the basic qualification requirements. We will evaluate each applicant who meets the basic qualifications on the information provided and may interview the best-qualified applicants. After making a tentative job offer, we will conduct any required suitability and/or security background investigation.

    • Fair and Transparent

      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

      • Equal Employment Opportunity (EEO) Policy
      • Reasonable accommodation policy
      • Financial suitability
      • Selective Service
      • New employee probationary period
      • Signature and false statements
      • Privacy Act
      • Social security number request

    Required Documents

    A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package.

    All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips.


    VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation. In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

    CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

    EDUCATION DOCUMENTATION:

    For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.

    A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.


    Help

    This job is open to

    • Career transition (CTAP, ICTAP, RPL)

      Federal employees who meet the definition of a "surplus" or "displaced" employee.

    • The public

      U.S. Citizens, Nationals or those who owe allegiance to the U.S.

    Clarification from the agency

    U.S. citizens or U.S. Nationals; no prior Federal experience is required.

  • 1 Month Ago

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Personal Lines Customer Service Representative
  • Premier Network
  • Liberty, MO FULL_TIME
  • Job Summary: · This Personal Lines Customer Service Representative is the first point of contact for clients in our comprehensive, independent insurance business segment. A friendly personality, stron...
  • 4 Days Ago

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Director, Revenue Operations
  • Service Management Group (SMG)
  • Kansas, MO FULL_TIME
  • Director, Revenue Operations - Fully RemoteAs the leader of the RevOps function, you are responsible for the performance, strategy, and alignment of revenue operations. This position is responsible fo...
  • 7 Days Ago

F
Customer Service Represenative
  • Farm Credit Network
  • Macon, MO FULL_TIME
  • Description/Job Summary At FCS Financial, part of the nationwide Farm Credit System, we are looking for a Customer Service Representative to join our Team! FCS Financial is a member of the largest agr...
  • 1 Day Ago

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Assistant Director Justice Prisoner and Alien Transportation System
  • U.S. Marshals Service
  • Kansas, MO FULL_TIME
  • Duties The incumbent of this position serves as the Assistant Director for Justice Prisoner and Alien Transportation System (JPATS) with full technical responsibility for managing, administering, inve...
  • 13 Days Ago

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Assistant Director - Justice Prisoner and Alien Transportation System (JPATS)
  • U.S. Marshals Service
  • Kansas, MO FULL_TIME
  • Duties The incumbent of this position serves as the Assistant Director for Justice Prisoner and Alien Transportation System (JPATS) with full technical responsibility for managing, administering, inve...
  • 1 Day Ago

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0 Network Service Director jobs found in Kansas City, MO area

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Business Development Manager, Partnership Sales
  • Sporting Kansas City
  • Kansas City, MO
  • Job Description Summary The Business Development Manager will serve a vital role on Sporting Kansas City's Corporate Par...
  • 3/17/2024 12:00:00 AM

A
Business Development Manager, Partnership Sales
  • AEG
  • Kansas City, MO
  • The Business Development Manager will serve a vital role on Sporting Kansas City's Corporate Partnerships team as a New ...
  • 3/17/2024 12:00:00 AM

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Sr. Network Infrastructure Engineer (SD-WAN, CCIE, CCNP Required ) --- Remote and Onsite Once a week ---- LOCALS ONLY ---- NO THIRD PARTIES PLS
  • Zillion Technologies, Inc.
  • Kansas City, MO
  • NO THIRD PARTIES CALLS PLS THIS IS A DIRECT BANKING CLIENT REQUIREMENT ! Those authorized to work without sponsorship ar...
  • 3/16/2024 12:00:00 AM

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Data Center Site Manager
  • Edged
  • Kansas City, MO
  • The Data Center Site Manager will be a vital member of the leadership team of the North American division of Edged Data ...
  • 3/15/2024 12:00:00 AM

C
Sr Network & Security Architect - primarily remote with weekly client visits in the Los Angeles/Orange County areas
  • Calance
  • Kansas City, MO
  • Salary: $190-270k/yr The Network & Security Architect provides education, guidance and thought leadership on emerging ne...
  • 3/15/2024 12:00:00 AM

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Sr. Network Infrastructure Engineer (SD-WAN, CCIE, CCNP Required ) --- Remote and Onsite Once a week ---- LOCALS ONLY ---- NO THIRD PARTIES PLS
  • Zillion Technologies, Inc.
  • Kansas City, MO
  • NO THIRD PARTIES CALLS PLS THIS IS A DIRECT BANKING CLIENT REQUIREMENT ! Those authorized to work without sponsorship ar...
  • 3/14/2024 12:00:00 AM

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Technology Support Manager
  • CrossFirst Bank
  • Leawood, KS
  • With over $7 billion in assets, CrossFirst Bank serves the financial needs of businesses, professionals and their famili...
  • 3/14/2024 12:00:00 AM

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DVP, Provider Relations & Engagement
  • Blue KC
  • Kansas City, MO
  • **Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensur...
  • 3/14/2024 12:00:00 AM

Kansas City is the largest city in the U.S. state of Missouri. According to the U.S. Census Bureau, the city had an estimated population of 488,943 in 2017, making it the 37th most-populous city in the United States. It is the central city of the Kansas City metropolitan area, which straddles the Kansas–Missouri state line. Kansas City was founded in the 1830s as a Missouri River port at its confluence with the Kansas River coming in from the west. On June 1, 1850 the town of Kansas was incorporated; shortly after came the establishment of the Kansas Territory. Confusion between the two ensued...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Director jobs
$140,369 to $187,928
Kansas City, Missouri area prices
were up 1.7% from a year ago

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