Network Service Director jobs in Waterloo, IA

The Director of Operations is responsible for all technical operations – including but not limited to growth and training of the technical staff, implementation and research of technologies, driving innovation and service enhancements to our customers, and ensuring the integrity of our network.

Customer Service Excellence - In keeping with our mission for customer satisfaction, all jobs carry with them an overriding responsibility to provide exceptional internal and external customer service in terms of quality, timeliness, and assistance. Commitment to service excellence is expected of all employees as they perform their tasks. This position supports the company’s Root Belief: We believe connected communities become thriving communities; by researching, evaluating, and developing implementation strategies for new technologies and services in order to enhance company revenues and brand.

Education & Experience

● Bachelor’s degree in MIS, IT, Computer Science, or a related field, required.

● Two to three years in wireless technology, required.

● Two to three years in Cisco Technologies, required.

● Three to four years in PC and networking technology, required.

● Four to five years in networking, required.

● Five to seven years management/supervision, required.

● Two to three years engineering, preferred.

● Certified Cisco Network Associate or MCSE, required.

Knowledge, Skills, and Abilities

● Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning.

● Knowledge in hardware provisioning, installation, configuration, maintenance, and troubleshooting.

● Knowledge of system administration, including system maintenance, workstation support, Internet connectivity, security services, redundancy, disaster recover, load monitoring, and back-up procedures.

● Knowledge of telecommunications technology and terminology.

● Knowledge of PC, laptop, and server hardware and computer operating systems including Windows, Unix, and OS/400.

● Knowledge of design, implementation and maintenance of LAN/WAN networks.

● Knowledge of database support systems.

● Knowledge of Microsoft Office products.

● Skill in customer service and customer relations.

Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person