Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Southcentral Foundation (SCF) Manager of IT Network Systems is responsible for all aspects of SCF's networking systems including hardware, software, and voice. The Manager of IT Network Systems provides technical and managerial leadership in the effective planning, development, and day-to-day administration of SCF’s IT technology infrastructure, information security, service delivery and continuous operations.
Minimum Qualifications:
1. Bachelor’s degree in Computer Science, Network Engineering, or related discipline; OR equivalent combination of education and experience.
2. Five (5) years of experience managing enterprise-wide network and voice installations, management applications, and infrastructure operations OR demonstrated proficiency as a Network Engineer II at SCF.
Native Preference:
Under P.L. 93-638, as amended, the company pursues a policy of Native preference in hiring, contracting and training. SCF Human Resources must receive certification before applicants receive preference.
Employee Health Requirements:
Compliance with our Employee Health Procedure is a condition of SCF employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs designated as a Health Care Personnel (HCP) position, requires that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required.
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