Network Service Manager jobs in Colorado Springs, CO

Job Description

• 6 years combined experience in technical support, Network/Systems administration, backups, data protection, emergency recovery, telephony VOIP systems, Exchange, Office 365, and Project Management
• Strong understanding of network topologies, DNS, DHCP, Subnets, IIS, SQL, Windows/Print/File/Applications servers, Office 365, Windows and MAC operating systems, server/computer hardware, Active Directory, group policies, data protection, disaster recovery plans, backups, VOIP and Cloud services
• Strong background in VMWare, VMWare Horizon, Cisco ESXi, vSphere. Cisco Collab experience a plus
• Knowledge in Dell servers, laptops, desktops, and APC power and distribution systems
• IT Department structure and planning experience within a multi-site international organization as it relates to defining and providing organizational solutions, staff and support infrastructure to meet the technology requirements defined by department types, sizes and job roles
• Managing daily operations including analyzing workflow, developing standards and procedures, ensuring projects are progressing, creating budgets, negotiating contracts, and prioritizing deadlines with an emphasis on aligning with ministry objectives
• Ability to write technical job descriptions and interview applicants for different roles within the Network Systems Department
• Outstanding Project Management, documentation, follow-through, problem solving skills, resourcefulness, attention to detail, and communication skills; both written and verbal
• Familiar with installing and supporting SMS, LMS, CRM and Accounting software applications a plus

• B.S. in Computer Science or a minimum of 8 years of increasing knowledge in IT network/systems management and increasing responsibilities in a multi-system, multi-platform environment
• Proven IT and Project Management process improvement and documentation skills
• Ability and willingness to be on-call, work evenings and weekends as needed

• Managing, developing, administering and supporting a Windows domain server environment across multiple sites
• Managing corporate wide projects from conception to completion
• Developing IT job descriptions and hiring/managing Network Systems staff for different skill levels
• Managing IT budget/purchases
• Managing 3 or more staff