Network Service Manager jobs in High Point, NC
Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Network Service Manager jobs
IT Network and Security Manager
- City of High Point
-
High Point, NC
FULL_TIME
-
The IT Network & Security Manager oversees all aspects of the city's technological infrastructure—including, but not limited to—the city’s: local area network, wide area network, metropolitan area network, and its next-generation mesh networks.
The IT Network & Security Manager oversees the operations of and provides guidance to the department’s Network & Security Division.
The IT Network & Security Manager is responsible for the city’s overall cyber security strategy, implementation, and enforcement.
Work is performed under the general supervision of the IT Services Assistant Director.Tactical- Determines and enforces the city’s networking standards.
- Monitors and analyzes the performance of all network systems, (LAN, WAN, and Security appliances) and directs their maintenance and enhancement efforts.
- Installs, configures, tests, labels, diagrams, documents, and maintains LAN/WAN system hardware/software and other related equipment.
- Ensures the availability of network and security staff to address after-hours issues/maintenance.
- Determines causes of errors and applies appropriate and necessary corrective action.
- Answers trouble calls, analyzes problems, assesses user requests, and provides resolutions for network users.
- Performs on-site visits to perform and/or oversee service and maintenance of network assets and infrastructure.
- Aid in the implementation of technical and procedural controls that allow the city to operate in a safe and controlled manner.
- Respond to cyber threats and notify city personnel and other agencies, as required, of incidents.
Strategic
- Defines, reviews, and updates standards, processes & procedures for selection, implementation, and support of the City’s network and security infrastructure.
- Develops and maintains the department’s Disaster Recovery Plan.
- Works with stakeholders to develop a comprehensive cyber security strategy.
- Aids in the revision of the city’s IT Policy.
- Enforces cybersecurity-related policies.
- Ensures all divisional work is performed in accordance with OSHA and the city’s Safety Standards & Policies.
- Required
- Formal Education
- Completion of a bachelor’s degree program at an accredited college or university in computer information systems or related field.
- Professional Experience
- 3 years' IT operations experience with overseeing major aspects of large-scale technological projects.
- Valid North Carolina Driver’s License.
- Formal Education
- Preferred
- Strong interpersonal skills and the ability to effectively communicate (written/verbal) & collaborate with personnel, administrators, and leadership.
- Familiarity with information security regulations, including HIPAA/HITECH, CJIS, and PCI.
- Understanding of InfoSec principles and industry best practices.
- Experience developing & managing organizational budgets.
- Working knowledge of one or more programming and/or scripting languages.
- Understanding of 911 telecommunications operations and radio transmission systems.
- Strong knowledge of project management principles.
Hearing/Speaking - Expressing and/or receiving information by means of spoken word are both necessary to converse with internal and external customers including co-workers, citizens, and applicants.
Visual Abilities – The ability to perceive via eyesight is required for this position:- Acuity, Far – Clarity of vision at 20 feet or more. Must be able to see from a distance when administering and observing employment tests, operating a motor vehicle, or addressing an audience.
- Acuity, Near – Clarity of vision at 20 inches or less. Must be able to see work-related business documents nearby.
- Depth Perception – Three-dimensional vision and the ability to judge distance and space relationships.
- Field of Vision – The area that can be seen up and down or to the right or left while eyes are focused on one point. Must be able to see a wide span of area.
- Accommodation – Must be able to adjust the eye lens to glance quickly.
Light Work
- Exerting up to 20 pounds of force occasionally; and/or
- Exerting up to 10 pounds of force frequently; and
- A negligible amount of force to handle or move materials related to the position.
Mental Activity/Requirements
Reasoning
Ability to apply principles of logical thinking combined with knowledge of principles and practices of public personnel and employment laws to work tasks and handle practical situations, comprehend and respond to a variety of situations in a timely fashion, and exercise good judgment.
Mathematics Ability
Using arithmetic and/or Statistics: Ability to direct and oversee the use of arithmetic and/or statistics in the preparation of a variety of high-level reports.
Language Ability
Write: Ability to write letters, memos, and reports in English.
Read: Ability to read manuals, instructions, directions, report information, budget information, personnel forms, benefit booklets, requisitions, purchase statements, payroll information, computer designs and programs, calendars, recording forms, correspondence, invoices, ordinances, safety requirements, regulations, and various other documents—in English—as they relate to this classification.
Speak: Ability to be conversant in voice and diction to participate in discussions with subordinates, personnel, and City leadership in person and via phone and/or video chat.
Environmental Conditions
Hazards
No hazards are associated with this job.
Physical Surroundings
The worker is subject to inside environmental conditions. Protection from weather conditions but not necessarily from temperature changes, however, on occasions the worker does have responsibilities outside the building and will be exposed to the various weather conditions.
Machinery/Tools/Work Aids/Other Equipment
Data communication systems include copiers, printers, fax machines, calculators, pens, pencils, computers, Personnel Resolution, ordinances, manuals, scheduling forms, telephone, telephone directory, and other work aids related to the job.
Disclaimer
This job description may not be all-inclusive, as jobs evolve over time to meet the ever-changing needs of the City of High Point’s workforce. This job description neither intends to nor creates a contract or offer of employment to any individual. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the City of High Point. Candidates selected for employment must pass a background screening as well as a pre-employment physical to ensure medical clearance to perform the essential functions of the job prior to receiving a full offer of employment.
The City of High Point is an at-will employer and employees may be terminated or may terminate their employment at any time with or without reason for any reason not prohibited by law. - 22 Days Ago
Customer Sales and Service Representative
- Furniture Solutions Network
-
High Point, NC
FULL_TIME
- SummaryThe Customer Sales and Service representative administers claims and manages interaction with customers by reviewing all customer claims, supporting photos, and customer information and documen...
- 10 Days Ago
Program Manager – Air Force Network Modernization
- L|4|08|, CACI
-
High Point, NC
FULL_TIME
- Program Manager – Air Force Network ModernizationJob Category: Project and Program ManagementTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel R...
- 26 Days Ago
Service Manager
- High Point Tire and Automotive
-
High Point, NC
FULL_TIME
- About us High Point Tire and Automotive is a small, family owned business in High Point, NC. Our shop is fast-paced and focuses on customer service. We aim to assist our customers and community in a t...
- 8 Days Ago
Customer Service Manager
- Ingles Markets
-
Thomasville, NC
FULL_TIME
- Location: Thomasville - Store 6: 1122 Randolph St. - Suite 106 Thomasville NC 27360 Posting End Date: 04/25/2024 Requirements Ideal candidates will possess interpersonal and communication skills which...
- 21 Days Ago
Food Service Manager
- Aramark
-
Thomasville, NC
FULL_TIME
- Job Description The Food Service Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations...
- 1 Month Ago
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0 Network Service Manager jobs found in High Point, NC area
Cook-Part Time
- Culinary Services Group
-
High Point, NC
- Cook-Part Time Description Grow your culinary career with Culinary Services Group. Were looking for Cooks to prepare del...
- 4/19/2024 12:00:00 AM
Food Cook- Greensboro, NC
- Springarborliving
-
Greensboro, NC
- ** Food Cook- Greensboro, NC** **Job Category****:** Resident Care & Laborers **Requisition Number****:** FOODS04062 Sho...
- 4/19/2024 12:00:00 AM
Customer Service Manager
- Staff Financial Group
-
Lexington, NC
- Our client, a manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service Manager with man...
- 4/18/2024 12:00:00 AM
HVAC Service Manager
- Qrc
-
Winston Salem, NC
- Position Summary: To assist in achievement of the companys strategic objective and annual goals through the delivery of ...
- 4/18/2024 12:00:00 AM
Customer Service Manager- Manufacturing
- Staff Financial Group
-
Lexington, NC
- Our client, an international manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service M...
- 4/17/2024 12:00:00 AM
Cook-Part Time
- Culinary Services Group
-
Greensboro, NC
- Cook-Part Time Description **At Culinary Services Group our success depends on your growth!** Make a difference in the l...
- 4/17/2024 12:00:00 AM
Service Administrator
- Commonwealth Equipment Corp
-
High Point, NC
- Company Description Established in 1999, Commonwealth Equipment is a leading distributor of material processing heavy eq...
- 4/16/2024 12:00:00 AM
Environmental Services Manager
- Aramark
-
Winston-Salem, NC
- Job Description Aramark Healthcare+ is currently seeking an Environmental Services Manager to join our team at Atrium He...
- 4/1/2024 12:00:00 AM
About High Point, North Carolina
High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America.
High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Network Service Manager jobs
$105,857 to $144,300
High Point, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
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