Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Ability to obtain a public trust clearance needed.
As a Service Activation Engineer, candidate will support supervision of FTI equipment and service order installation and activation. The candidate will collaborate with internal and external teams and work independently implementing scheduled network maintenance events. Other tasks include managing special projects supporting program requirements.
The SAC Network Engineer will be responsible for:
Qualifications:
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