Network Service Manager jobs in Moline, IL

Join an amazing team of telecommunication professionals! Bluebird Network is a dynamic growing company in need of a Data Center Facility Manager to be a part of a collaborative team. Bluebird Network is a premier Mid-west fiber and data solutions provider, with over 20 years of success in the industry.  All of us at Bluebird Network work hard to meet goals and objectives for the organization and live the mission and values of this growing company to meet a common goal.  

Here at Bluebird we proactively embrace diversity and cultivate a culture of inclusion. We respect and value each team member’s individual strengths, views, and experiences. We take pride in being an equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

What will I do?

The Data Center Facility Manager is ultimately responsible for the 24 X 7 successful operation of the Bluebird Data Center including, but not limited to facility management, customer support, service contract management, coordination of all data center functions and data center sales support.

PRIMARY RESPONSIBILITIES:

1. Oversees activities to ensure customer satisfaction and reliable day-to-day operations are achieved. A high degree of detail and frequent follow-up, at various levels is required.
2. Participates in the development and updating of maintenance processes and procedures for operations, system troubleshooting, testing and maintenance functions. This includes electrical, mechanical, cross-connect, building management, security, video and building safety systems.  This position is accountable for the successful implementation of those processes and procedures within the facility.
3. Directly responsible for ensuring that all operations, routine/preventative maintenance tasks and installation/upgrades are scheduled and performed in accordance with all documented manufacturer, engineering, and audit recommendations. Full and accurate documentation of such work and performance tracking is required.
4. Serves as the data center’s on-site point of contact. Acts as a customer liaison to identify unmet needs.  Routinely seeks customer feedback and measures satisfaction levels.  Assists in business development and sales initiatives.
5. Works closely with customers, service contractors, vendors, network carriers to direct and coordinate any service issue or system modification, upgrade, or expansion, and to address issues quickly, thoroughly, and effectively. May dispatch appropriate service contractors and data center personnel as required.
6. Responsible for 24 X 7 monitoring the facilities’ electrical and mechanical capacities, taking corrective measures to ensure continuous operations, in a cost-effective manner.
7. Responsible for monitoring all utilization of electrical power and room environments to proactively make recommendations increasing reliability and efficiency.
8. Responsible for mechanical, electrical and network capacity planning and forecasts for future upgrades/expansions.
9. Supervises Data Center Facility Technician and work assignments.
10. Prepares annual budget requests and management of work orders, purchases orders and expense reporting.
11. Main point of contact for data center audits, coordinating data collection and reviewing audit recommendations.
12. Provides training and support to company and vendor personnel.
13. Assures adherence to company policies, procedures, and safety rules.