Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Duties:
-Computer knowledge is a must to order parts
- Ensure efficient and timely completion of all service requests
- Schedule and assign work to service technicians
- Provide guidance and support to service technicians as needed
- Perform quality control inspections on completed work
- Maintain accurate records of service orders and customer interactions
- Stay up-to-date with industry trends and advancements in automotive technology
Requirements:
- Previous experience in automotive service management or a related field
- Strong knowledge of automotive repair and maintenance procedures
- Familiarity with oil changes, air brake systems, wheel alignments, transmission repairs, auto body repairs, brake repairs, suspension systems, diesel engine repairs, and tire services
- Excellent Organizational skills and communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in cash handling and basic accounting principles
- Strong problem-solving abilities
- High attention to detail
Note: Additional requirements may be specified by the employer.
Job Type: Full-time
Pay: $30,000.00 - $50,000.00 per year
Benefits:
Day range:
Work Location: In person
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