Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
The Service Manager has the primary responsibility for running PRIMO SHIFTS; conveying the Dillas culture to his/her Team Members and Customers.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
CHARACTER TRAITS:
Empathetic. Authentic. Passionate. Vulnerable. Positive. Integrity. Fun. Engaged.
Efficient. Accountable. Striving. Focused. Organized. Productive. Professional.
ADDITIONAL REQUIREMENTS:
The intellectual and physical demands described below are representative of what must be met by a Service Manager to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Managers with disabilities to perform the essential functions.
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