Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Detailed Description
Description: Under the direction of the Practice Manager, Managed Services (IT), the Network Operations Center (NOC) Manager - Network is responsible for creating and evolving internal IT Data Center processes and procedures, monitoring ongoing operations, and insuring reliable delivery of our clients Network Infrastructure services. The NOC manager will supervise all assigned IT operations staff and systems while coordinating with other IT Department managers. This job will be ONSITE 100%
Responsibilities:
Skills and Experience:
Minimum qualifications:
0 Network Service Manager jobs found in Tampa, FL area