Network Service Manager manages a team of Network Service Representatives who are responsible for identifying and resolving telecommunications service or billing issues or inquiries. Develops and implements service plans to ensure customer satisfaction. Being a Network Service Manager monitors service problems and reports network failures. May require a bachelor's degree. Additionally, Network Service Manager typically reports to a head of a unit/department. The Network Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Network Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
About Service Pros Installation Group:
Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to ensuring all our employees, customers, and contractors are positively impacted by utilizing our resources to provide stewardship, put our people first, ensure companywide integrity, and continue to grow and improve every day.
Summary
The Installation Service Manager is wholly responsible and accountable for orchestrating the entire installation process for flooring installation customers from multiple stores, resulting in exceptional customer experience while fostering and maintaining critical relationships with Lowe’s Home Improvement.
FLSA Status: Salaried, Exempt
Essential Duties and Responsibilities:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms; bend, kneel and position themselves on the floor to cut pad. The employee is frequently required to handle manually and feel. The employee must be able to lift and carry 75 lbs. (e.g., laptop, monitor or carpet pad) to move it as needed. The incumbent may also be required to move carpet foam, materials and drive a forklift. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. The work environment generally consists of indoor heated and cooled office space but may spend time in a non-climate controlled warehouse.
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
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