Network Service Representative identifies and resolves customer issues regarding service or billing. Addresses issues of telecommunication or cable service interruption, billing inquiries, and billing discrepancies. Being a Network Service Representative may be responsible for promoting products or services. May require a bachelor's degree. Additionally, Network Service Representative typically reports to a supervisor or manager. To be a Network Service Representative typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Member Service Representative (MSR) - Job Description
How We Care for Your Financial Health
You want to work for an organization where you not only have fun but also make a difference. A business that grows as you grow. A place where you can do well by doing good. That’s Caring for Your Financial Health. And that is KH Credit Union.
Summary:
Our unique team of experts have the privilege of serving the professionals of Kettering Heath in many ways. Below you will find a list of the most common responsibilities of this particular role. You know, all that stuff Legal and HR expect us to tell you.
But the most important duty of anyone in any position on the KH Credit Union team is to support each other and our members in any reasonable manner possible. This is what continues to make our work environment a positive one for everyone every day. If you adhere to that you'll be fine and you'll probably find that you enjoy working here for quite some time.
Most of the individuals we have the pleasure to serve are employees of Kettering Health - a not- for-profit network of eight hospitals, Kettering College, and over 120 outpatient facilities serving southwest Ohio. They are committed to transforming the healthcare experience with world class health services for every stage of life.
As a faith-based organization, Kettering Health is dedicated to treating all patients with love and respect regardless of religious preference. Multi-denominational Spiritual Services are offered at the network every day.
To patients, Kettering Health means the best quality of care available in the Dayton area and an experience that puts them at ease. That is the feeling we foster with our members and each other when providing them with Caring for Your Financial Health service.
You will find that the team members of KHCU, including our MSRs, share the same values as the employees of Kettering Health including providing members with world-class services and an experience that includes love and respect.
The MSR is primarily expected to provide an incredible member-experience that is enjoyable, efficient, and educational.
Educational Requirements:
High school diploma or GED equivalent
Experience:
Previous banking/cash handling experience strongly preferred
Supervisor:
Operations Manager
Essential Duties:
Non-Essential Duties
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Education:
Experience:
Ability to Relocate:
Work Location: In person
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