Network Service Representative jobs in Fort Collins, CO

• Handle customer concerns in the following areas but not limited to Warranty Claims, Mechanical Issues outside of Warranty, 30 Day Repair Orders, We Owe Issues, and Equipment/Parts issues.
• Present & explain to customers CSI survey process, and ensure they understand.
• Field in-house warranty calls.
• Approve, complete, and document warranty claims on each customer account and communicate with shops completing warranty repairs.
• Ensure deductibles are paid before proceeding with the repairs.
• Weekly follow-up with customers: vehicle issues, title issues, paperwork questions, company review, collection congratulations/thanks, and warranty claims/extended warranties.
• Schedule rentals for customers and handle payment plans when necessary, including receiving all varieties of payments.
• Maintains referral process.
• Gather customer information and provide basic information about company services both in person & by phone.
• Monitors work volume scheduled for the center.
• Maintains a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
• Maintain workspace in an organized manner and monitor the reception area/restrooms to ensure they remain neat and clean.

Do you have the necessary education and experience?

What are the total Rewards?

• CULTURE!!!
• Base compensation, Hourly Non-Exempt: $18-$24 DOE 
• Competitive vacation time, sick time, paid holidays, profit sharing, 401(k) employer-paid life insurance, health, dental, vision, and pet insurance, and company discounts for full-time positions.